Staff - UX Designer

ing

Amsterdam

Hybrid

EUR 90,000 - 130,000

Full time

5 days ago

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Benefits offered by this job

25-28 vacation days depending on type

Pension scheme

13th month salary

8% Holiday payment

Hybrid working

Personal growth and challenging work

Job summary

ING is seeking a Staff UX Designer for Transaction Services to shape AI-powered, data-driven experiences across banking journeys. You will lead the full design process, from discovery through implementation, partnering with Product Managers, Engineers, Data Scientists, and business stakeholders.

The role emphasizes UX strategy, complex workflow simplification, and cross-team collaboration. With 8+ years in UX or related fields, you will drive design excellence, mentor peers, and elevate design

Qualifications

8+ years in UX, Product, or Service Design.
Strong portfolio with end-to-end design ownership.
Experience with complex systems, workflows, and enterprise products.
Deep user research, interaction design, prototyping, and validation.

Responsibilities

Lead end-to-end design from discovery to delivery.
Drive UX strategy and product direction for Transaction Services.
Synthesize research and stakeholder insights into actionable UX plans.
Create journeys, flows, wireframes, prototypes, and high-fidelity designs.
Collaborate with Product, Engineering, Data Science, and business teams.

Skills

UX strategy

End-to-end design

User research

Figma

Stakeholder management

AI/data product experience

Communication

Tools

Figma

Job description

We're looking for a Staff UX Designer to help shape the future of AI-powered and data-driven experiences in Transaction Services.

In this role, you'll lead the design of products and services that support critical banking journeys, helping clients and ING colleagues manage payments, cash management, liquidity, and transaction-related processes more effectively. You will work across discovery and delivery, turning complex operational, regulatory, and technical challenges into experiences that are intuitive, efficient, and valuable.

This is a senior individual contributor role. You'll be expected to drive UX strategy for a domain, influence product direction, and lead complex initiatives while partnering closely with Product Managers, Engineers, Data Scientists, Operations, and business stakeholders.

What you'll be accountable for

Drive UX strategy and product direction
Define and evolve the experience vision for Transaction Services products and journeys.
Identify opportunities where design, data, and AI can improve customer and operational outcomes.
Translate business strategy into actionable UX strategies, priorities, and measurable outcomes.
Align stakeholders around a shared understanding of user needs and business goals.

Lead end-to-end design

Own the full design process from discovery through implementation.
Conduct and synthesize user research, stakeholder interviews, and service investigations.
Create journeys, flows, wireframes, prototypes, and high-fidelity designs.
Validate concepts through testing, experimentation, and data-driven iteration.

Solve complex service and workflow challenges

Design experiences that span multiple teams, systems, and operational processes.
Simplify complex financial and operational workflows into intuitive user experiences.
Balance user needs, business objectives, regulatory requirements, and technical constraints.
Drive consistency across products and experiences within the domain.

Elevate design across WBAA

Act as a role model for design excellence and user-centered thinking.
Mentor designers and contribute to the growth of the Design Chapter.
Influence decision-making through research, storytelling, and evidence-based recommendations.
Help define and improve design practices, frameworks, and standards.

What success looks like

After 12 months, you have:

Established a clear UX vision for key Transaction Services journeys.
Delivered measurable improvements in usability, efficiency, and user satisfaction.
Influenced strategic product decisions through customer insights and design expertise.
Successfully led complex cross-functional initiatives from discovery through delivery.
Increased design maturity and adoption of user-centered practices across the domain.
Become a trusted partner to Product, Engineering, Data Science, and business stakeholders.

What we're looking for

8+ years of experience in UX, Product, or Service Design.
Strong portfolio demonstrating end-to-end design ownership and measurable impact.
Proven expertise in complex systems, workflows, and enterprise products.
Deep experience in user research, interaction design, prototyping, and validation.
Strong proficiency with Figma and modern design methodologies.
Ability to influence without formal authority and navigate complex stakeholder environments.
Experience working with AI, data products, analytics, or financial services is a strong plus.
Excellent communication, facilitation, and storytelling skills.

Why join us?

WBAA is building the next generation of AI and Advanced Analytics capabilities for Wholesale Banking. As a Staff UX Designer in Transaction Services, you'll have the opportunity to shape products and services used at scale, influence strategic decisions, and help define how AI and data can create better outcomes for our clients and colleagues. You'll join a multidisciplinary design community of UX Designers, UX Researchers, and Service Designers who are passionate about solving complex problems and creating meaningful impact.

Rewards and benefits