Sr. Customer Engineer, Central & Eastern Europe - Hebrew Speaking

Slashhash; Amsterdam; On-site; EUR 110,000 - 160,000; Full time

Job summary

Cloudflare is seeking a Senior Customer Engineer for Central & Eastern Europe (Hebrew Speaking) to serve as a trusted technical advisor and architect of the customer journey across pre-sales validation, onboarding, deployment, and expansion. You will bridge technical strategy and business value for enterprise clients.

Requires 8-12 years of customer-facing technical experience, strong architectural and consultative skills, and a commercial mindset.

Qualifications

• 8-12 years of customer-facing technical experience.
• Strong architectural and consultative skills.
• Commercial mindset and ability to translate platform capabilities into ROI in conversations with executives.
• Hebrew-speaking required for Central & Eastern Europe.

Responsibilities

• Lead technical deep-dive discovery with Account Executives.
• Map complex customer infrastructure to Cloudflare architectures and bespoke solutions.
• Define scope, success criteria, and evaluation plans for Proofs of Concepts and Technical Validations.
• Deliver tailored technical presentations, architectural diagrams, and demonstrations.
• Address security, compliance, and edge-case architectural questions.
• Oversee deployment strategy as part of proposals and onboarding.
• Provide ongoing technical guidance during onboarding and implementation.
• Design migration blueprints tailored to customer environments.
• Act as lead consultant for customer engineering teams on best practices.
• Partner with AEs to own discovery, demos, onboarding, health, risk, and expansion planning.
• Monitor customer health scores and telemetry to ensure time-to-value.
• Carry a variable quota tied to new business and account growth.
• Lead Quarterly Business Reviews translating Cloudflare capabilities into ROI for executives.
• Be a trusted technical advisor throughout the lifecycle and in deployment confidence.

Skills

DNS

CDN

Zero Trust

Network Security

Cloudflare Workers

WAF

Large Language Models

Retrieval-Augmented Generation

AI agents

SaaS metrics

enterprise network architecture

security architectures

AI orchestration

model-access controls

distributed systems

communication

presentation

stakeholder management

consultative advisory

architectural mindset

commercial mindset

thought partnership

problem solving

curiosity

collaboration

Tools

PCI DSS

HIPAA

SOC 2

hyperscaler background

digital native background

startup experience

Job description

Cloudflare is seeking a Sr. Customer Engineer for Central & Eastern Europe (Hebrew Speaking) to serve as a trusted technical advisor and architect of the customer journey. The role bridges technical strategy and business value, guiding enterprise clients from pre-sales validation through onboarding, deployment, and expansion. Requires 8-12 years of customer-facing technical experience, strong architectural and consultative skills, and a commercial mindset.

Technical (Must-have)

• DNS
• CDN
• Zero Trust
• Network Security
• Cloudflare Workers
• WAF
• Large Language Models
• Retrieval-Augmented Generation
• AI agents
• SaaS metrics
• enterprise network architecture
• security architectures
• AI orchestration
• model-access controls
• distributed systems

Soft Skills

• communication
• presentation
• stakeholder management
• consultative advisory
• architectural mindset
• commercial mindset
• thought partnership
• problem solving
• curiosity
• collaboration

Technical (Nice-to-have)

• PCI DSS
• HIPAA
• SOC 2
• hyperscaler background
• digital native background
• startup experience

Key Responsibilities

• Lead technical deep-dive discovery and capture business requirements with Account Executives
• Map complex customer infrastructure to Cloudflare architectures and bespoke solutions
• Define scope, success criteria, and technical evaluation plans for Proof of Concepts and Technical Validations
• Deliver tailored technical presentations, architectural diagrams, and demonstrations
• Address complex technical objections, security compliance questions, and edge-case architectural requirements
• Take accountability for suitable solution deployment strategy as part of proposals
• Provide oversight to technical onboarding and implementation, serving as primary executive and engineering contact
• Design structured migration and onboarding blueprints tailored to customer environments
• Act as lead consultant for customer engineering teams on configuration best practices
• Partner with Account Executives to own discovery, demos, onboarding, technical health, risk, and expansion strategy
• Monitor customer health scores and telemetry to ensure rapid time-to-value and reduce deployment risk
• Carry a variable quota tied to new business acquisition and account growth
• Ensure deep platform adoption, retain revenue, and identify cross-sell and up-sell opportunities
• Lead technical Quarterly Business Reviews to translate platform capabilities into ROI for C-level executives
• Act as trusted technical advisor throughout the customer lifecycle
• Provide thought partnership on architecture, AI control layers, security posture, and deployment confidence
• Identify deployment risks and provide remediation strategies
• Leverage AI agents, LLMs, and internal platforms to automate routine tasks
• Partner with Enablement Team to design, build, and govern technical resources
• Define, document, and educate on Standard Operating Procedures, architectural best practices, and technical guides

DNS, CDN, Zero Trust, Network Security, Cloudflare Workers, WAF, Large Language Models, Retrieval-Augmented Generation, AI agents, SaaS metrics, enterprise network architecture, security architectures, AI orchestration, model-access controls, distributed systems, 12 years of relevant experience