Specialist, H&B Customer Service Process/Systems (Order to cash)

Genencor International; Leiden; Hybrid; EUR 90,000 - 120,000; Full time

Benefits offered by this job

8% holiday allowance

Annual bonus scheme (AIP)

Long-Term Incentive Plan (LTIP)

IKB (flexible benefits)

25 vacation days

Commuting allowance

Pension scheme

EAP and wellbeing programs

Job summary

IFF is seeking an SAP OTC Subject Matter Expert to lead process improvements and system enhancements for global OTC operations from Leiden, Netherlands, on a hybrid basis. This 2-year project assignment focuses on supporting key business initiatives and driving continuous improvement of OTC processes and systems.

You will act as the gatekeeper of expertise, ensuring data integrity, compliant procedures, and effective collaboration across regions.

Qualifications

• Bachelor's degree (no specific major required).
• Minimum 3 years of experience in Customer Service or Supply Chain.
• Knowledge of SAP OTC processes and systems.
• Advanced understanding of business processes and procedures.
• Strong business communication skills in English, with the ability to effectively engage and influence stakeholders at all levels of the organization.
• Project management skills.
• Excellent analytical and quantitative capabilities.
• Highly collaborative mindset and strong team-player attitude.
• Cross-cultural awareness and ability to work effectively in a global environment.

Responsibilities

• Provide regional and global guidance and expertise to stakeholders across the organization as OTC SME.
• Provide advanced system support to internal and external customers and troubleshoot issues.
• Support integrations for new clients and testing to ensure data/process integrity.
• Collaborate globally and regionally with other departments and suppliers.
• Provide training to colleagues and new recruits on updates and procedures.
• Drive continuous improvement initiatives and KPI performance within OTC processes.

Skills

SAP OTC processes

English fluency

Project management

Analytical skills

Collaboration

Cross-cultural awareness

Education

Bachelor's degree

Tools

SAP ERP

Job description

Job Summary Ready to become the SAP OTC subject matter expert for a global organization while leading process improvements, system enhancements, and cross-functional engagement? IFF is a global leader in flavors, fragrances, food ingredients and health & biosciences. We deliver sustainable innovations that elevate everyday products. Health & Biosciences: Channeling our passion for nature and bioscience into sustainable, life-enhancing technologies that power innovative solutions across healthcare, food, consumer and industrial markets. This is a hybrid role based out of our office in Leiden, Netherlands, and is offered as a 2-year project assignment. In this role, you will support key business initiatives and contribute to the continuous improvement of our Order-to-Cash (OTC) processes and systems. Join a collaborative, innovative, and solution-oriented team where your expertise contributes to meaningful products used around the world. Your potential is our inspiration!

Where You'll Make a Difference As the internal subject matter expert for OTC systems, you will provide regional and global guidance and expertise to stakeholders across the organization. Provide advanced system support to internal and external customers. Troubleshoot issues and escape to the next level as needed. Support integrations for new clients, including testing. It is important to understand how to test and ensure changes do not negatively impact other data or processes. Collaborate globally and regionally with other departments and suppliers. Act as the gatekeeper of subject matter expertise, ensuring approval processes, business procedures, data integrity, and compliance requirements are followed. Participate in and contribute to process improvements, including workflows, documentation, and standard operating procedures. Train colleagues and new recruits on relevant updates and procedures through one-on-one coaching and group presentations. Drive continuous improvement initiatives and KPI performance within the OTC process. Collaborate with Regional Customer Service teams to identify business needs requiring process enhancements.

What Makes You the Right Fit

• Bachelor's degree (no specific major required).
• Minimum 3 years of experience in Customer Service or Supply Chain.
• Knowledge of SAP OTC processes and systems.
• Advanced understanding of business processes and procedures.
• Strong business communication skills in English, with the ability to effectively engage and influence stakeholders at all levels of the organization.
• Project management skills.
• Excellent analytical and quantitative capabilities.
• Highly collaborative mindset and strong team-player attitude.
• Cross-cultural awareness and ability to work effectively in a global environment.

How Would You Stand Out?

• SAP OTC training and proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint.
• Six Sigma Certification.
• APICS Certification.

Why Choose Us?

• Opportunity to contribute to a strategic 2-year project that will have a lasting impact on our OTC operations and customer experience.
• 8% holiday allowance and a competitive annual bonus scheme (AIP) and Long-Term Incentive Plan (LTIP) for eligible roles.
• Individual Choice Budget (IKB), which can be used flexibly (for example, additional vacation days or monthly payout).
• 25 vacation days plus additional ADV days.
• Commuting allowance (€0.23/km, up to 72 km one way) or full reimbursement of public transport (2nd class), or a lease car (role dependent).
• Competitive pension scheme, company-paid disability insurance, and enhanced parental leave.
• Access to an Employee Assistance Program (EAP) providing confidential wellbeing, financial, and personal support, along with employee resource groups and year-round activities such as workshops, sports events, volunteering, and social gatherings.

We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability. Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more.

At IFF, we make joy through science, creativity and heart. As the global leader in flavors, fragrances, food ingredients, health and biosciences, we deliver groundbreaking, sustainable innovations that elevate everyday products – advancing wellness, delighting the senses and enhancing the human experience. We value an inclusive, creative workplace where all individuals can thrive and do their best work. We consider all qualified candidates equally and based on merit, without regard to religion, ethnicity, national origin, race, age, veteran status, gender identity or expression, sexual orientation or disability.