Specialist – Data Storage & Infrastructure Operations

Europol; Den Haag; On-site; EUR 77,000 - 85,000; Full time

Benefits offered by this job

Expatriation allowance (16%)

Learning and development programme

Flexible teleworking opportunities

Job summary

Europol, headquartered in The Hague, Netherlands, is seeking a Specialist – Data Storage & Infrastructure Operations to install, maintain and support ICT infrastructure with emphasis on server-based computing, data backup/restore, enterprise email services and archiving solutions.

The role includes designing, implementing and supporting infrastructure solutions, and providing 2nd/3rd line support across the production environment.

Qualifications

• Experience in large IT infrastructure environments.
• Five+ years with installation and maintenance of large-scale, high-availability servers and storage.
• Hands-on Exchange on-premises experience (2016/2019) and archiving backup recovery.
• Ability to script and automate infrastructure tasks.

Responsibilities

• Install and configure ICT infrastructure per designs, in testing, pre-production and production.
• Contribute to technical design and translate architectures into concrete implementations.
• Provide 2nd/3rd level incident analysis, troubleshooting and resolution.
• Support capacity management and advise on changes to meet demand.
• Keep up-to-date with state-of-the-art infrastructure developments.

Skills

Server administration

VMware

Microsoft Exchange Server 2016/2019

Backup and Disaster Recovery

Scripting/Automation

Education

University degree or equivalent in IT

Tools

VMware vSphere

PowerShell

Active Directory

VSS backups

Exchange on-premises

Job description

Headquartered in The Hague, the Netherlands, Europol offers a purpose-driven career, as every role offers a profound sense of accomplishment through making a positive contribution to society. Europol’s mission is to support its Member States in preventing and combating all forms of serious international and organized crime, cybercrime and terrorism. We are committed to upholding the values of service, integrity, accountability, initiative, partnership, and diversity. As part of Europol, you will collaborate with diverse top-tier experts, forge international connections, be involved in the ongoing evolution of strategies, technologies, tools and methodologies that underpin European Security, and thrive in a supportive environment that nurtures both personal and professional growth.

Currently Europol is looking for a Specialist – Data Storage & Infrastructure Operations, who will be in charge of installing, maintaining and supporting of ICT Infrastructure with particular focus on Server-based computing technologies, including data backup/restore, enterprise email services and archiving solutions. The tasks will also include the implementation of the infrastructure solutions in line with design and the provision of 2nd/3rd level support for the solutions in scope.

He/she will be entrusted with the following tasks:

• Installation and configuration activities in accordance with engineering designs and specifications, performing installation and configuration activities in testing, pre-production and production environments;
• Contribute to the technical design of ICT infrastructure solutions in accordance with solution architecture guidelines and standards, translating high-level solution architectures into the implementation of concrete designs, procedures and specifications of ICT infrastructure solutions;
• Actively review Architecture and Engineering guidelines to ensure manageability and full understanding of technical consequences;
• Review and implement technical requirements for ICT infrastructure solutions including relevant security controls;
• Develop and maintain sufficient knowledge about the interdependencies of all infrastructure components deployed in the production environment in order to prevent incidents and problems;
• Acting as a second and third level support, perform technical analysis, investigation, troubleshooting and resolution of incidents or problems affecting the Europol ICT infrastructure;
• Provide support to capacity management activities, recommending changes in ICT infrastructure in order to address capacity demands;
• Provide technical advice and engineering support to other teams in the Department;
• Monitor technology developments maintaining up-to-date knowledge of state-of-the-art solutions;

Key requirements and knowledge:

• Level of education as described in the vacancy notice on Europol's website;
• Experience of working in large and complex IT infrastructure environments, including the installation and maintenance of large-scale and high-availability servers and data storage solutions;
• Experience with data Backup/Restore and Disaster Recovery;
• Experience with server and application virtualization implementation and support, such as VMware technologies;
• Hands-on experience, preferably five years or more, with installation and maintenance of Microsoft Exchange Server on-premises (2016/2019);
• Experience with email archiving and with backup and recovery for Microsoft Exchange such as VSS-based backups, database restore and mailbox restore requests.
• Experience with scripting and implementing of automation solutions in large infrastructure environments.
• Knowledge of recent Microsoft (and/or RedHat) Server Operating systems and their security and maintenance aspects;
• Knowledge of Microsoft Exchange Server on-premises (2016/2019) and integration with Microsoft Active Directory;
• Knowledge of Active Directory Domain Services and integrated systems on large and complex environments;
• Knowledge of server and application virtualization with VMware configuration and related troubleshooting;
• Knowledge of data backup and restore.

The basic monthly salary is 6.961,29 (step 1) or EUR 7.253,84 (step 2). The indicative net salary of AD6 step 1 for a staff member (single) in receipt of expatriation allowance (16%) is:

a) Staff member (single) in receipt of expatriation allowance (16%): EUR 7.240,58

b) Staff member with two dependent children in their custody in receipt of expatriation allowance (16%): EUR 9.436,00

Compensation and benefits:

• Healthy work-life balance and working environment: flexible working hours, structural teleworking opportunities (depending on the nature of your job), comprehensive annual leave, and maternity/parental leave In line with the EU civil service rules;
• Employees are protected against illness, accidents, and the risk of occupational disease by the Sickness Insurance Scheme (JSIS), which offers global insurance coverage;
• Staff pay EU tax at source, but salaries are exempt from national taxes;
• A competitive salary and benefits package (which can include expatriation, household, foreign residence and education allowances) in line with the EU civil service rules (Click here to explore our supplementary allowances;
• Europol fosters a continuous learning culture. We offer a comprehensive learning and development programme that is aligned with the overall business strategy and that values people’s performance and development;
• Social benefits in the form of unemployment allowance under certain conditions, as well as pension rights for Temporary and Contract Agents after 10 years of service;
• Possibility to advance in grade/salary through annual appraisal exercise and opportunities for lateral development within the organisation;
• A workplace that values environmental sustainability, diversity, inclusion and equal opportunities.