Special Services Representative-Associate

FedEx; Veldhoven; Remote; EUR 32,000 - 52,000; Full time

Benefits offered by this job

Attractive compensation package

On-the-job training

Extensive learning resources

Tuition assistance program

Employee assistance program

Employee reduced-rate shipping

Great career opportunities

Brand recognition

Job summary

FedEx is seeking a Special Services Representative-Associate to support day-to-day shipments for warehousing customers in Veldhoven. You will become expert on contracts and product details, ensuring high service levels and customer satisfaction within a collaborative team.

Join FedEx to contribute to a high-quality standard, continuous learning, and career growth in a global logistics leader known for its people-first culture and extensive employee programs.

Qualifications

• Experience with contract logistics business.
• Can-do mentality and willingness to go the extra mile.
• Ability to solve complex queries while delivering high service levels.

Responsibilities

• Support day-to-day shipments of warehousing customers in Veldhoven and ensure high service levels.
• Know all ins and outs of the products and contracts to optimize customer satisfaction.

Skills

Contract logistics

Customer service mindset

Problem solving

Job description

We have an exciting opportunity for you to join our team as a Special Services Representative-Associate.

Who we are: FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone’s day. Our team of passionate people know their day-to-day work is invaluable in delivering outstanding experience to our customers. 530,000 team members strong, we are as diverse as the world we serve. We love what we do, and we do it well. Our reach is big, and so are our dreams. Join us and let's write our next chapter together.

What you will be doing: Support the day-to-day shipments of our warehousing customers in Veldhoven. You will be assigned to contracts, and your role is to know all the ins and outs of the products and business, ensuring high service levels and high customer satisfaction. You will be working in an experienced team in Veldhoven with high-quality standards and high customer dedication.

What do you bring with you: Experience with contract logistics business and a 'Can Do' mentality. Solving complex queries and going the extra mile is in your DNA.

What do we offer:

• Attractive compensation package
• Training to get you started and on-the-job learning opportunities
• Extensive learning resources to further develop your skills and knowledge
• Tuition Assistance Program (*applicable for FedEx positions with a permanent contract)
• Employee Assistance Program for you and your family in difficult life situations
• Employee reduced-rate shipping
• Great career opportunities
• FedEx is one of the worlds most admired companies and trusted brands year after year

Bring your ideas, individuality, and dreams to our global community. Feel good about where you work. Choose your career path - we’re ready to invest in your development. Join FedEx.

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all.

Our Company

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.

Equity, Opportunity & Diversity (EO&D)

Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness, and respect to all regardless of who you are. We encourage you to apply even if you feel your experience does not align with all aspects in the job description as you could be exactly who we need for this or another opportunity.

We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, or any other characteristic protected under international and national laws and regulations. We reasonably accommodate team members and third parties to ensure equal access, inclusion, and fairness across all protected characteristics.