Principal Technician (ICT Systems)

Sentior, Ltd.; Netherlands; Remote; EUR 70,000 - 95,000; Full time

Job summary

Sentior, Ltd. in the Netherlands seeks a Principal Technician (ICT Systems) to install, maintain, and repair ICT systems. You will provide end-user support and troubleshoot issues while keeping up with technology trends.

The role covers hardware/software configuration, network/server management, and security oversight to ensure reliable operations. Collaboration with departments is essential for optimal ICT infrastructure.

Qualifications

• Hands-on experience implementing ICT end systems in large organizations.
• ITIL foundation or advanced level training/certification.
• Ability to work independently and solve problems.

Responsibilities

• Install, maintain and repair ICT systems and networks.
• Provide 24/7 on-call response and end-user support at Level 2.
• Configure hardware/software and document results.
• Troubleshoot issues and perform performance monitoring.
• Assist in design, testing and deployment of changes.
• Ensure data security and system reliability; renew procedures.

Skills

Troubleshooting

On-call support

TCP/IP/VPN/VLAN

Cybersecurity basics

Java/C/Python

Server hosting

Education

Higher vocational ICT training

Secondary qual. with 5+ years exp.

Tools

Wireshark

Job description

## De opdrachtDuties- The Principal Technician (ICT Systems) is responsible for the installation, maintenance, and repair of information and communication technology systems.- He/she provide technical support to end-users and troubleshoot any issues that arise.- They stay up to date with the latest technology trends and make recommendations for system improvements.- They handle tasks related to configuring hardware and software, managing computers and networks devices, troubleshooting technical issues, ensuring data security and system reliability, and provide technical support to end-users.- They collaborate with various departments to understand their technology needs and optimize the organization's ICT infrastructure to support business operations efficiently.- Assists in designing, verifying, documenting, amending and refactoring moderately complex software configurations for deployment.- Applies agreed standards and tools, to achieve a well-engineered result.- Collaborates in reviews of work with others as appropriate.- Monitors operational systems for resource usage and failure rates, to inform and facilitate system software tuning.- Applies system software parameters to maximise throughput and efficiency.- Installs and tests new versions of system software.- Contributes to preparation of software implementation procedures with fall back contingency plans.- Carries out agreed network maintenance tasks and specified operational configuration of network components.- Establish and diagnose network problems/faults using the required troubleshooting methodology and tools.- Uses network management software and tools to collect agreed performance and traffic statistics.- Installs or removes hardware and/or software, using supplied installation instructions and tools, including handover to the client.- Uses standard procedures and diagnostic tools to test installations, correct problems, and document results.- Records details of all components that have been installed and removed.- Assists users and follows agreed procedures for further help or escalation.- Contributes to the development of installation procedures and standards.- Uses approved tools and techniques for specific deployment activities.- Administers the recording of activities, logging of results and documents technical activities undertaken.- The Principal Technician (ICT Systems) will provide 24/7 Immediate On-Call Response to the Service Operations with technical AirC2 expertise and solutions at Level 2 support with ticket response and resolutions that will meet current operational needs and defined Key Performance Indicators (KPIs).- The Principal Technician (ICT Systems) will work as an on-site integrated member of the assigned service team, when not on 24/7 on-call duty for immediate ticket response and resolution.- He will help with the design, development, test and on-site support of engineering changes to services, processes, organisation, operating model and other aspects.Requirement- Higher vocational training in a relevant discipline with 3 years post-related experience.- Or a secondary educational qualification with 5 years post-related experience.- At least 3 years practical experience of implementation and maintenance of ICT end systems within a large organization.- Good experience configuring hardware and software.- Good understanding of ICT systems and the ability to work independently to solve problems.- Hands-on experience troubleshooting technical issues and providing technical support to end-users.- ITIL foundation or advanced level training and certification.Preferences- Hands-on experience on troubleshooting technical issues and providing technical support to end-users.- Network configuration, debugging trouble shouting (TCP/IP, VPN, VLAN, firewall, DNS).- Cybersecurity infrastructure understanding.- Software development in java, C, C , python, scripting language.- Hardware and software configuration of Server hosting platforms, custom disk configurations with specific storage controllers, RAID configuration, redundancy management.- Overall Strong analytical and problem-solving skills on: Remote server administration Log analysis Network tool usage (Wireshark)