Solution Engineer

Booking.com; Amsterdam; On-site; EUR 70,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Headspace access

Pension plan

Life insurance

Annual paid time off

Parental leave

Discounts & Wallet credits

Genius Level 3 upgrade

Job summary

Booking.com’s Security Platform Services is seeking a Solution Engineer to empower internal security teams with our platform. You will translate user needs into technical solutions, guide adoption, and help accelerate value realization across stakeholders.

You will collaborate with product teams to define offerings, document usage, and present demonstrations that translate business goals into concrete platform outcomes.

Qualifications

• 1–3 years experience in internal customer-facing roles with proven collaboration across internal teams.
• Experience supporting business cases for technical solutions using data.
• Willing to face challenges with enthusiasm and maintain a positive attitude.
• Past experience writing and publishing technical documentation is desirable.

Responsibilities

• Act as the primary technical counterpart for internal security teams.
• Deliver technical solutions using platform components.
• Consult on and deliver custom technical solutions.
• Onboard and support platform usage, diagnose errors and troubleshoot.
• Contribute to platform documentation and roadmap discussions.
• Present platform demonstrations and translate requirements into outcomes.

Skills

Customer facing

Solution design

Stakeholder management

Python scripting

English fluency

Education

Bachelor's degree in CS/IT or related field

Tools

Python

Job description

• The Security Platform Services (SPS) aims to empower security teams to increase their efficiency, effectiveness and velocity in order to adapt to changes with the vision of a unified security solution across the organization
• The Solution Engineer - I will be the primary technical counterpart for internal Security teams that require capabilities offered by Security Platform Services
• The Solution Engineer will be responsible for empowering Security teams to achieve their goals, while expediting the value realization of our platform offering
• The Solution Engineer will do this by:
• Understanding our users' needs and how our platform can contribute to their success
• Delivering technical solutions to clients' needs using our platform components
• Identifying opportunities to extend our platform to meet business critical, high impact use cases
• Fostering a community of Security Platform Services users to facilitate long term success
• The ideal Solutions Engineer leverages their imagination, relentless stakeholder service, customer lens, and their tenacity to enable our users to achieve their vision
• This position is critical to the company's security success and is a primary catalyst for achieving our users objectives
• Hold platform demonstrations/presentations and translate requirements into business outcomes while identifying the associated tasks to achieve defined business outcomes
• Build up a thorough understanding of the technical systems of our users in order to identify, validate and develop opportunities to accelerate the adoption of our platform to empower teams to achieve their goals
• Consult on and deliver custom technical solutions leveraging existing platform components
• Actively engage with stakeholders to support their onboarding and usage of the platform, including diagnosing errors, troubleshooting unexpected behaviors, and optimizing existing usage of platform components
• Contribute to the definition of SPS product solutions for our internal users and work together with product management to build a platform roadmap based on their needs
• Define the needs of the user, architect a solution together with the user and development team and lead the realisation efforts
• Contribute to documentation describing our product offering and usage
• Foster a community of platform users in order to facilitate the awareness, usage, and reach of our platform across wide ranging security department capabilities

Benefits

• Health insurance
• Free access to Headspace for you and your loved ones
• Global Employee Assistance Program
• Meditation and Breastfeeding rooms at the office
• Booking Cares - 2 days per year to volunteer and learn
• Life insurance
• Disability insurance
• Pension plan
• Annual paid time off
• Parental leave - 22 weeks
• Grandparent leave - 10 days
• Care leave - 10 days
• Bereavement leave - up to 4 weeks
• Anniversary leave
• Working from Home Furniture and Ergonomic Support
• Working from Abroad - up to 20 days per year
• Discounts & Wallet credits to spend on our products
• Upgrade to Booking.com Genius Level 3
• Friends & Family Booking.com discount vouchers
• Free access to online learning platforms
• Development and mentorship programs to support career growth
• Access to trainings and workshops
• Team development opportunities
• Local discount programs
• Game rooms in offices
• On-site meals, coffee and snacks including vegan options

Excellent organizational skills and ability to meet tight deadlines in an environment with competing priorities1 to 3 years experience in (internal) customer facing roles with a proven track record of effective collaborations across multiple internal organisations and interactions with partnersExperience supporting business cases for technical solutions using qualitative & quantitative dataWilling to face all challenges with enthusiasm, and positivityStrong verbal and written communication skills are a must. Past experience writing and publishing technical documentation is desirable1 to 3 years experience with solution design. Experience within security or security companies is an advantage(optional) Experience working in operational environments. I.e Security OperationsA self-starter with a proactive attitude, motivated by the end result. Driven by your own performance, yet actively able to contribute to a teamExperience in incident response (automation and orchestration experience is a plus)1 to 3 years scripting experience. Python knowledge is an advantageAbility to solve complex problems, deal with constraints and can come up with creative solutionsBA/BS in Computer Science, Information Technology or related field experience requiredFluent in English both spoken and written, additional languages are a plusResults driven - excels in getting things doneAbility to effectively network within a fast growing and changing organization