Solution Engineer I

Booking Holdings, Inc.; Amsterdam; On-site; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid working

Annual leave

Product discounts

Job summary

Booking.com is seeking a Solutions Engineer - I in Amsterdam to be the primary technical counterpart for internal Security teams, empowering them to achieve their goals by delivering technical solutions using our platform components.

You will demonstrate platforms, translate requirements into outcomes, and work with product management to shape a platform roadmap. A BA/BS and 1–3 years in design or customer-facing roles, plus Python scripting, are expected.

Qualifications

• BA/BS in Computer Science, Information Technology or related field required.
• 1–3 years experience in solution design.
• 1–3 years experience in internal customer facing roles with cross-organization collaboration.
• 1–3 years scripting experience; Python knowledge a plus.
• Experience building business cases for technical solutions using qualitative & quantitative data.
• Excellent written and verbal communication; ability to publish technical docs.

Responsibilities

• Hold platform demonstrations/presentations and translate requirements into business outcomes.
• Build understanding of users' technical systems to accelerate platform adoption.
• Consult on and deliver custom technical solutions leveraging platform components.
• Engage with stakeholders to support onboarding and usage of the platform.
• Contribute to SPS product solutions and platform roadmap with product management.
• Define user needs, architect solutions with users and developers, and lead realization.
• Contribute to product usage documentation.
• Foster a community of platform users to raise awareness and reach.

Skills

Solution design

Python scripting

Strong communication

Stakeholder management

Security operations knowledge

Education

BA/BS in Computer Science or Information Technology

Job description

Role Overview

The Security Platform Services (SPS) aims to empower security teams to increase their efficiency, effectiveness and velocity in order to adapt to changes with the vision of a unified security solution across the organization.

The Solution Engineer - I will be the primary technical counterpart for internal Security teams that require capabilities offered by Security Platform Services. The Solution Engineer will be responsible for empowering Security teams to achieve their goals, while expediting the value realization of our platform offering. The Solution Engineer will do this by:

• Understanding our users’ needs and how our platform can contribute to their success.
• Delivering technical solutions to clients' needs using our platform components.
• Identifying opportunities to extend our platform to meet business critical, high impact use cases.
• Fostering a community of Security Platform Services users to facilitate long term success.

The ideal Solutions Engineer leverages their imagination, relentless stakeholder service, customer lens, and their tenacity to enable our users to achieve their vision. This position is critical to the company’s security success and is a primary catalyst for achieving our users objectives.

Key Job Responsibilities and Duties

• Hold platform demonstrations/presentations and translate requirements into business outcomes while identifying the associated tasks to achieve defined business outcomes.
• Build up a thorough understanding of the technical systems of our users in order to identify, validate and develop opportunities to accelerate the adoption of our platform to empower teams to achieve their goals.
• Consult on and deliver custom technical solutions leveraging existing platform components.
• Actively engage with stakeholders to support their onboarding and usage of the platform, including diagnosing errors, troubleshooting unexpected behaviors, and optimizing existing usage of platform components.
• Contribute to the definition of SPS product solutions for our internal users and work together with product management to build a platform roadmap based on their needs.
• Define the needs of the user, architect a solution together with the user and development team and lead the realisation efforts.
• Contribute to documentation describing our product offering and usage.
• Foster a community of platform users in order to facilitate the awareness, usage, and reach of our platform across wide ranging security department capabilities.

Role Qualifications and Requirements

• BA/BS in Computer Science, Information Technology or related field experience required.

• 1 to 3 years experience with solution design. Experience within security or security companies is an advantage.
• 1 to 3 years experience in (internal) customer facing roles with a proven track record of effective collaborations across multiple internal organisations and interactions with partners.

• 1 to 3 years scripting experience. Python knowledge is an advantage.
• Experience supporting business cases for technical solutions using qualitative & quantitative data.
• Strong verbal and written communication skills are a must. Past experience writing and publishing technical documentation is desirable.
• Excellent organizational skills and ability to meet tight deadlines in an environment with competing priorities
• A self-starter with a proactive attitude, motivated by the end result. Driven by your own performance, yet actively able to contribute to a team.
• Experience in incident response (automation and orchestration experience is a plus)
• Willing to face all challenges with enthusiasm, and positivity.
• Ability to solve complex problems, deal with constraints and can come up with creative solutions.
• Fluent in English both spoken and written, additional languages are a plus.
• Results driven – excels in getting things done.
• Ability to effectively network within a fast growing and changing organization.
• (optional) Experience working in operational environments. I.e Security Operations.

Benefits & Perks - Global Impact, Personal Relevance

Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive compensation and benefits package, as well unique-to-Booking.com benefits which include:

• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave
• Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)
• Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit

Diversity, Equity and Inclusion (DEI) at Booking.com

Diversity, Equity & Inclusion have been a core part of our company culture since day one. Ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations.

Take it from our Chief People Officer, Paulo Pisano: “At Booking.com, the diversity of our people doesn’t just build an outstanding workplace, it also creates a better and more inclusive travel experience for everyone. Inclusion is at the heart of everything we do. It’s a place where you can make your mark and have a real impact in travel and tech.”

We ensure that colleagues with disabilities are provided the adjustments and tools they need to participate in the job application and interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.

Pre-Employment Screening

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.