Soft Services Manager

Bristol-Myers Squibb Co; Leiden; On-site; EUR 90,000 - 120,000; Full time

Benefits offered by this job

Comprehensive benefits

Job summary

Bristol Myers Squibb Co. in Leiden seeks a Soft Services Manager to lead the day-to-day facilities services for the Cell Therapy Facility.

You will manage the IFM partner and internal teams, ensuring safe, compliant, and cost-effective delivery across cleaning, security, reception, waste, pest control, grounds, and related services. The role requires strong leadership, budgeting, contract management, and a proactive approach to risk, safety, and continuous improvement within a GMP-regulated

Qualifications

• Bachelor’s degree in facilities management or related field
• 5 years’ facilities or soft-services experience in GMP-regulated environment
• At least 3 years’ supervisory/contract-management experience
• Experience in security management and emergency response is preferred

Responsibilities

• Lead the soft-services portfolio and coordinate with IFM partner to meet scope, quality, safety, compliance, SLA and KPI requirements
• Formulate and manage operating budgets, purchase requirements and contract costs; drive efficiencies and savings
• Oversee GMP and non-GMP cleaning, waste management, pest control, security, reception, grounds, parking and related services
• Provide oversight for site security, access control, CCTV, and incident escalation; ensure safety and compliance across operations
• Collaborate with EHSS, Quality and internal teams to manage permits, life-safety controls and risk management
• Chairs or contributes to governance meetings; drive improvements and best practices within facilities

Skills

Leadership

Communication

Interpersonal skills

Negotiation

Budget management

Contract management

Regulatory knowledge

Education

Bachelor's degree in facilities management

Tools

Budgeting software

EHS systems

Job description

At Bristol Myers Squibb, our employees often ask, “Who are you working for?”—a question that fuels collaboration, accountability, and urgency in our work. Our purpose-driven culture inspires us to discover, develop, and deliver innovative medicines to prevail over serious diseases. We offer uniquely interesting and meaningful work, opportunities for growth, and a supportive environment that values inclusion, wellbeing, flexibility, and comprehensive benefits. This is work that transforms the lives of patients, and the careers of those who do it.

Position Summary

The Soft Services Manager provides long term BMS intelligent-client leadership and day-to-day oversight for soft facilities services at the Leiden Cell Therapy Facility. The role manages the IFM partner and other service providers across cleaning, security, reception, waste, pest control, grounds, parking and related workplace services, ensuring safe, compliant, reliable and cost-effective delivery in accordance with cGxP, EHS, contractual, budgetary, Service Level Agreement (SLA) and Key Performance Indicator (KPI) requirements.

Duties/Responsibilities

Lead the soft-services portfolio and act as the primary BMS interface with the IFM partner and other contracted providers, ensuring services meet agreed scope, quality, safety, compliance, SLA and KPI requirements. Formulate and manage operating budgets, purchase requirements and contract costs; challenge supplier proposals, identify efficiencies and deliver contractual savings and financial targets. Manage, coach and develop facilities staff, including recruitment, onboarding, training, performance expectations and effective allocation of work Oversee GMP and non-GMP cleaning, waste management, pest control, security, reception, grounds, parking, gowning and related workplace services, including service continuity and support for special events and ad hoc site needs. Provide oversight and backup for site security and safety activities, including access and badge control, CCTV and surveillance, visitor and contractor access, onboarding and offboarding controls, security hardware, alarms and escalation procedures. Work closely with EHSS, Quality, internal departments and the IFM partner to manage contractor safety, work permits, emergency-response interfaces, fire and life-safety controls and compliance with applicable BMS and local requirements. Establish service-quality measures, conduct routine inspections, audits and safety walks, maintain accurate records and site logs, and ensure findings, deficiencies and risks are documented, escalated and resolved. Review supplier performance, contractual documentation, KPIs, incidents and service trends; chair or participate in governance meetings and implement corrective actions, continuous improvements and best-in-class practices. Build effective relationships with internal customers and external providers, respond to service requests, maintain customer satisfaction and provide clear communication on operational issues, priorities and progress. Lead or support facilities projects and other assignments as required by the Director, Facility and Engineering, and provide cross-coverage for other facilities roles when needed.

Reporting Relationship

The Soft Services Manager reports to the Director, Facility and Engineering and works closely with EHSS, Quality, site functions, the IFM partner and other external service providers.

Qualifications Specific Knowledge, Skills, Abilities

Specific Knowledge, Skills, Abilities: Leadership, communication, interpersonal, influencing and negotiation skills, with the ability to manage employees, contractors, suppliers and stakeholders in a matrix environment. Demonstrated knowledge of cGxP/GMP facilities services, controlled cleaning, Good Documentation Practices, EHS, contractor safety, work permits, security, emergency response and applicable local requirements. Strong commercial, financial and contract-management capability, including budget control, service specifications, supplier governance, KPI/SLA management and cost optimisation. Organisational, planning, scheduling, problem-solving and decision-making skills; able to manage multiple priorities, incidents and service risks with limited supervision. Demonstrated ability to audit service delivery, maintain compliant records, analyse performance trends and lead corrective actions and continuous-improvement initiatives. Customer-focused, proactive and service-minded, with sound judgement, attention to detail and the ability to maintain an effective overview of daily facility operations.

Education/Experience/Licenses/Certifications

Bachelor’s degree in facilities management, engineering, business, safety/security or a related discipline, or an equivalent combination of education and relevant experience. 5 years’ relevant facilities or soft-services experience preferably in a regulated or GMP environment, including experience with GMP cleaning and outsourced service providers. At least 3 years’ supervisory, business-management or contract-management experience, including financial, budgetary and project-management responsibilities. Experience in security management, emergency response/BHV, fire safety, access control or contractor-safety coordination is preferred.

How We Work

Where you work matters – because collaboration, innovation and patient impact happen in many settings. Our roles are structured across four work models: site-essential, site-by-design, field-based and remote-by-design. The model assigned to this role is based on its core responsibilities. Learn more at https://careers.bms.com/ways-of-working.

Supporting People with Disabilities

BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to [e-mail]. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.

Candidate Rights

BMS will consider qualified applicants with arrest and conviction records, pursuant to applicable laws in your area. For roles based in Los Angeles County only: If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information: https://careers.bms.com/california-residents/

Data Protection

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R1607044 : Soft Services Manager Data Privacy Link

We’re creating innovative medicines for patients fighting serious diseases. We’re also nurturing our own diverse team with inspiring work and challenging career options. No matter the role, each one of us makes a contribution. And that makes all the difference.