Service Sales Manager

Thales Group; Hengelo; Hybrid; EUR 90,000 - 130,000; Full time

Benefits offered by this job

60/40 work model

Travel allowance

Company flexibility

Job summary

Thales Group is seeking a Service Sales Manager in Hengelo, NL, to align global service strategy with customer needs. The role is hybrid, supporting naval systems across regions and coordinating with the worldwide Thales Sales Network and local partners.

You will build networks, define regional strategies, and prepare service proposals while negotiating and closing deals to grow the service business. Fluency in Dutch and English is required.

Qualifications

• Experience in an international environment is required.
• Ability to navigate cultural and local differences across global navy clients.
• Strong listening and customer-reading skills are essential.
• Team player with end-to-end collaboration across the value chain.
• Security screening (AIVD-B) is mandatory for this role.
• Fluent in Dutch and English.

Responsibilities

• Build and maintain networks to increase service sales in the region.
• Define and manage the regional service sales strategy.
• Market services and offers within Thales international ecosystem.
• Prepare commercial proposals and contracts for services.
• Negotiate and close deals; contribute to service delivery improvements.
• Carry out aftercare follow-up to boost customer satisfaction.

Skills

International environment

Customer-focused

Negotiation

Relationship building

Listening skills

Team player

Dutch & English fluency

Job description

## Service Sales ManagerApply: Hybrid: Hengelo: Full time: Posted Today: R0336690Location: Hengelo, Netherlands**About the team** For our Sales Team in Thales NL Naval we are looking for a Service Sales Manager. Thales NL Naval is a supplier of Naval systems serving more than 25 navies across the world. The Service Sales Manager will be responsible for service sales in their region. The Service Sales team is supported by a team of Service Support specialists who manage the service proposals as well as service contracts. Navy systems generally are exposed to a rough oceanic environment and are expected to last up to 40 years in this environment. The services required to keep the naval systems operational vary from health checks and spares to overhauls, upgrades and complete in Service Support or Performance Based Logistics contract. **About your future job** You will align the global service strategy to your specific customer needs and be part of the Thales NL Sales Service Team. Together with the Product Segment Services team you translate our service strategy into the Service Sales Strategy per region and align this with the worldwide Thales Sales Network, regional service centres and in-country partners. Thales NL has a significant installed base across the world exceeding 5B€ of systems. We have the ambition to grow our service business and we are looking for a Service Sales Manager that can deliver the sales contribution to this objective.The main tasks are:* Build and/or maintain relationship networks and develop them to increase service sales.* Define and manage the Regional Service Sales strategy.* Market our Services with our customer and our Service offers in the Thales International ecosystem.* Prepare commercial proposals and contracts for services.* Negotiate and close deals.* Contribute to improvement of our service delivery processes* Carry out aftercare follow-up activities in order to increase customer satisfaction **Why you'd be a good match** Are you passionate on services, looking for an International high tech business environment and keen to work with different culture both internally and externally, than this could very well be the ideal position for you.* Successful experience in an international environment.* Motivated by cultural and local differences across our global navy customers* Interested to develop new service concepts and new service collaborations* Are good at listening to the customer and reading between the lines;* Team player, realizing that high service performance requires excellent end-to-end collaboration along the whole value chain;* Security screening (AIVD-B) is mandatory;* Fluent in Dutch and English. **What is in it for you*** A challenging job in a great team within our high-tech, innovation work environment. Includes the freedom for initiative and good ideas.* Room for personal and professional growth within our organization, for example in regards to technical, commercial or international skill.* Valuable international collaboration with co-workers from 68 different countries around the globe.* A comfortable work space in a modern environment, with a focus on flexibility and the right work life balance.* You can usually work where and whenever you want. Within Thales, we aim for a 60/40 balance, where you work from home at least two days a week, when your role allow this.* A good salary, fitting travel allowance, and the ability to personalize your employment conditions; for instance, you can trade PTO for internet costs, our bicycle plan, company fitness and relocation costs.* 40 days off per year (PTO). **Interested?** Apply now! Click on the button below to upload your profile and show your interest.To ensure that we are a good match, we can ask you to participate in an assessment. *Diversity Statement*We actively support a working pattern that suits your lifestyle and helps you reach your ambitions. That means that equal opportunities, inclusion and an informal culture are integral to our success. It also means that your well-being and happiness matter to us! That’s why we offer you the flexibility to do what’s important to you; whether that’s part time hours, job sharing, remote working, or the ability to flex your start and finish times.*Security Requirements*In line with Thales' Baseline Security requirements, candidates will be asked to provide evidence of identity, eligibility to work in The Netherlands and employment and/or education history. Some vacancies may require a security clearance which can require further evidence to be provided. For further details of the evidence required to apply for security clearance please refer to the General Intelligence and Security Service.