Service Manager Grand Café Krasnapolsky

Hotelprofessionals; Amsterdam; On-site; EUR 52,000 - 70,000; Full time

Benefits offered by this job

Competitive salary (Horeca CLA 6)

Year-end bonus ≥ 75% of gross monthly

Job summary

Located in Amsterdam at the Anantara Grand Hotel Krasnapolsky, this role leads a hospitality team to deliver exceptional guest experiences in a luxury setting. You will oversee daily operations, train staff, and maintain top-tier service standards across luxury outlets and guest areas.

The ideal candidate brings proven hospitality leadership, strong communication, and the flexibility to work evenings and weekends, with English fluency.

Qualifications

• Experience in a managerial or supervisory role within hospitality.
• Strong leadership to motivate and mentor your team.
• Excellent communication and interpersonal skills.
• Flexibility to work evenings, weekends and holidays.
• Fluency in English (Dutch a plus).

Responsibilities

• Always ensure consistency in LQA standards
• Build strong relationships with regular guests
• Guarantee seamless operations and exceptional guest satisfaction
• Identify areas for improvement and implement creative solutions
• Supervise and train your team to maintain high service standards
• Assist with inventory management, ordering supplies, and cost control
• Handle guest concerns promptly and professionally
• Uphold hygiene and safety standards in compliance with regulations

Skills

Leadership

Guest relations

Communication

Team motivation

Flexibility

English fluency

Job description

Are you a passionate hospitality leader who thrives in a dynamic, guest-focused environment and knows how to inspire a team? We're looking for a Service Manager Grand Café, who will play a key role in leading the team, creating memorable guest experiences, and maintaining the highest standards of service excellence.

Why you’ll love your journey with us

At Anantara, We Reward Dedication With Exceptional Benefits

• A competitive salary based on Horeca CLA scale 6 and your experience.
• An end-of-year bonus equal to at least 75% of a gross monthly salary — a rare gem in the hotel industry.
• Global team member rates at over 550 Minor Hotels.
• Friends & Family rates to treat your loved ones worldwide.
• 50% savings on F&B at 20 luxury hotels across Amsterdam.
• A complimentary experience stay to immerse yourself in the Anantara guest journey.
• Free online and offline training organized by our own Minor Hotels University.
• Priority access to internal vacancies across Minor Hotels.
• Management development programs to support your growth.
• Health & lifestyle perks including collective insurance, gym memberships, bike plans and more.

Your role in the journey

Responsibilities

As a Service Manager, you'll oversee daily operations, lead a passionate team, and ensure every guest enjoys an exceptional and memorable experience at the heart of Krasnapolsky. Your responsibilities will be:

• Always ensure consistency in LQA standards
• Build strong relationships with regular guests
• Guarantee seamless operations and exceptional guest satisfaction
• Identify areas for improvement and implement creative solutions
• Supervise and train your team to maintain high service standards
• Assist with inventory management, ordering supplies, and cost control
• Handle guest concerns promptly and professionally
• Uphold hygiene and safety standards in compliance with regulations

What You’ll Bring

• Proven experience in a managerial or supervisory role within hospitality (luxury segment preferred)
• Strong leadership skills to motivate and mentor your team
• Excellent communication and interpersonal skills
• Flexibility to work evenings, weekends, and holidays
• Fluency in English (Dutch is a plus)

Where your journey begins

Located in the heart of Amsterdam, overlooking Dam Square and the Royal Palace, Anantara Grand Hotel Krasnapolsky combines timeless elegance with modern luxury. With 402 stylish rooms, Michelin-starred dining at The White Room, award‑winning cocktails at The Tailor, and the historic Wintergarden, our hotel is a destination in itself.

Ready to start your journey?

Send your CV and motivation letter (click on the apply button) sure which role suits you best or have questions? Reach out — we’d love to help you find your perfect fit!