Guest Service Specialist

Hotelprofessionals; Amsterdam; On-site; EUR 36,000 - 48,000; Full time

Benefits offered by this job

75% end-of-year bonus (gross monthly)

Staff rates at Minor Hotels

Friends & Family rates

50% F&B discount in Amsterdam

Complimentary experience stay

Training through Minor Hotels Univ.

Internal vacancies access

Management development programs

Health & lifestyle perks

Job summary

Anantara Grand Hotel Krasnapolsky in Amsterdam seeks a Guest Service Specialist who greets guests with warmth, delivers exceptional service, and ensures memorable stays through attention to detail. You will handle reservations, coordinate financial admin, and respond to inquiries across phone, email, and digital channels.

Ideal candidates bring luxury hospitality experience, a guest-focused attitude, strong communication skills in English (Dutch a plus), and a flexible schedule.

Qualifications

• Experience in luxury hospitality environments.
• Flexible schedule and availability for shifts.
• Excellent interpersonal skills and ability to connect with guests.
• Attention to detail and a guest-first mindset.

Responsibilities

• Handle reservation requests.
• Coordinate financial administration within the hotel.
• Respond to inquiries via phone, email and other channels.
• Coordinate pre-arrival and post-stay communication with guests.
• Respond to feedback and online reviews; ensure in-house requests are followed up.
• Collaborate with Front of House teams to maintain LQA and brand standards.

Skills

Luxury hospitality experience

Communication skills

English fluency

Dutch language a plus

Job description

Are you passionate about creating unforgettable guest experiences and making every guest feel genuinely welcomed from the very first interaction?

We are looking for a Guest Service Specialist who builds meaningful connections, delivers exceptional service, and ensures every stay is memorable through warmth, professionalism, and attention to detail.

Why you’ll love your journey with us

At Anantara, We Reward Dedication With Exceptional Benefits

• A competitive salary based on Horeca CLA scale 4 and your experience.
• An end-of-year bonus equal to at least 75% of a gross monthly salary — a rare gem in the hotel industry.
• Global team member rates at over 550 Minor Hotels.
• Friends & Family rates to treat your loved ones worldwide.
• 50% savings on F&B at 20 luxury hotels across Amsterdam.
• A complimentary experience stay to immerse yourself in the Anantara guest journey.
• Free online and offline training organized by our own Minor Hotels University.
• Priority access to internal vacancies across Minor Hotels.
• Management development programs to support your growth.
• Health & lifestyle perks including collective insurance, gym memberships, bike plans and more.

Your role in the journey

As a Guest Service Specialist, you are the voice of our hotel. Your main responsibilities include:

• Handle reservation requests.
• Help coordinate the financial administration within the hotel.
• Respond to all incoming communication through phone, email and other digital channels.
• Coordinate pre-arrival and post-stay communication with guests.
• Respond and manage feedback and online reviews.Ensure all in-house guest requests are followed up professionally.
• Work closely together with other Front of House teams to deliver exceptional experiences while maintaining LQA and brand standards.

What You’ll Bring

• Prior experience in the luxury hospitality industry
• No 9 till 5 mentalities, flexibility within your schedule
• Natural drive to connect with people
• Ability to surprise guests with your special touch
• Spontaneity, an open attitude and an eye for detail
• Excellent communication skills and proficiency in the English language, Dutch or other foreign languages are a plus

Where your journey begins

In the heart of Amsterdam, overlooking the Royal Palace and National Monument, Anantara Grand Hotel Krasnapolsky blends timeless elegance with modern flair. With 402 stylish rooms, over 2,000 square meters of meeting space, and a serene Spa & Wellness center, our hotel is a destination in itself.

Guests indulge in Michelin-starred dining at The White Room, sip signature cocktails at The Tailor, and enjoy the historic charm of Grand Café Krasnapolsky. The iconic Wintergarden dating back to 1880 hosts inspiring events and daily breakfast in a breathtaking setting.

Ready to begin your journey?