Service Manager [26139]

Soprasteria1; Noordwijk; On-site; EUR 60,000 - 90,000; Full time

Job summary

Soprasteria1 in Noordwijk, The Netherlands, seeks a Service Delivery Manager to lead the service team within its scope, ensuring timely delivery and alignment with contracts. You will act as the main interface between the team, customers, and the Contracts Manager, driving improvements, monitoring KPIs, and fostering a high-performing, collaborative environment.

The role requires a Bachelor's degree and at least five years in project/service management with strong communication and stakeholder

Qualifications

• Bachelor's degree required in a related field (Business Administration, Engineering, Science).
• Minimum 5 years of experience in project management, service management, or team leadership.
• Proven ability to manage teams and coordinate service delivery while maintaining customer relationships.
• Strong organizational, planning, and prioritization skills with ability to manage multiple priorities.

Responsibilities

• Lead and coordinate the service team to ensure efficient execution and alignment with contractual commitments.
• Act as the primary interface between the service team, customer Technical Responsible(s), and Contracts Manager.
• Ensure timely and accurate service reporting according to requirements.
• Monitor service performance to meet KPIs and service levels.
• Ensure compliance with reporting obligations and deadlines set by HE Space and the customer.
• Plan, prioritize, assign, and monitor tasks across the team with clear documentation.

Skills

Team leadership

Project management

Communication

Problem solving

Education

Bachelor's degree in Business Administration/Engineering/Science

Job description

Responsibilities

• Lead and coordinate the service team within the assigned scope of work, ensuring efficient execution of activities and alignment with contractual commitments.
• Act as the primary interface between the service team, customer Technical Responsible(s), and HE Space Contracts Manager.
• Ensure timely and accurate service reporting in accordance with customer and company requirements.
• Monitor service performance and ensure delivery of high-quality results that meet agreed service levels and key performance indicators (KPIs).
• Ensure compliance with all reporting obligations and deadlines established by HE Space and the customer.
• Plan, prioritize, assign, and monitor tasks across the team, maintaining clear documentation and traceability of responsibilities.
• Organize adequate resource coverage during absences and proactively identify staffing needs, escalating requirements to the Contracts Manager when necessary.
• Identify, communicate, and manage risks, issues, and challenges, ensuring timely escalation to the customer, Contracts Manager, HR, or other relevant stakeholders.
• Support customer satisfaction by understanding evolving customer needs and advising management on opportunities to enhance service delivery and performance.
• Drive continuous improvement initiatives and contribute innovative ideas to increase service efficiency, customer value, and business growth opportunities.
• Contribute to resource management activities, including annual performance reviews, skills assessments, succession planning, and the identification of training and development needs.
• Foster a collaborative, positive, and high-performing team environment that encourages professional growth and accountability.

Qualifications

• Bachelor's degree in Business Administration, Engineering, Science, or a related discipline.
• Minimum 5 years of experience in project management, service management, or team leadership within a customer-facing environment.
• Proven experience managing teams and coordinating service delivery activities while maintaining strong customer relationships.
• Demonstrated ability to build and maintain effective working relationships with customers, stakeholders, and multidisciplinary teams.
• Strong organizational, planning, and prioritization skills, with the ability to manage competing priorities independently.
• Proactive, flexible, and solution-oriented approach, with strong problem-solving and decision-making capabilities.
• Excellent communication and interpersonal skills, both written and verbal.
• Experience working in an international and multicultural environment is considered an advantage.
• Familiarity with service management processes, KPI monitoring, and continuous improvement methodologies is desirable.

This role is based in Noordwijk, The Netherlands