Service Engineering specialist L2–L5

NTT America, Inc.; Eindhoven; On-site; EUR 90,000 - 130,000; Full time

Job summary

NTT DATA is seeking experts to strengthen its managed infrastructure and cloud services engineering capabilities. The role connects architecture, engineering and operations to ensure standardised, automated and production-ready services.

The team focuses on reusable standards, deployable solutions, and automation across monitoring, security, and resilience disciplines, with leadership opportunities at L4/L5 to shape architecture and roadmaps.

Qualifications

• Infra and platform engineering proficiency.
• Automation, orchestration, and IaC expertise.
• CI/CD and deployment automation experience.
• Security-by-design and resilience awareness.
• Operational-readiness and service-transition knowledge.

Responsibilities

• Develop and maintain reusable service-engineering standards and patterns.
• Translate architecture and service requirements into deployable engineering solutions.
• Build automation for deployment, configuration, monitoring and operational support.
• Support the transition of new and changed services into production.
• Define technical monitoring, alerting, logging and support requirements.
• Ensure that services include appropriate resilience, security and recovery capabilities.
• Work with operations teams to eliminate recurring incidents and manual effort.
• Maintain technical documentation, service models and engineering artefacts.
• Support proof-of-concept, testing and validation activities.
• Contribute to continuous integration and delivery practices.
• At L4, lead engineering workstreams and complex service-development initiatives.
• At L5, define service-engineering architecture, strategy and technical roadmaps.

Skills

Infrastructure engineering

Automation & orchestration

Infrastructure as code

CI/CD

Monitoring & observability

Security-by-design

Resilience & disaster recovery

Education

Cloud certifications (Azure/AWS/Google/Oracle)

Tools

Terraform certification

DevOps certification

ITIL

TOGAF

Job description

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The service engineer, specialist or architect develops and improves the engineering capabilities behind managed infrastructure and cloud services. The role connects architecture, engineering and operations to ensure services are standardised, automated, measurable and ready for production use.

Key responsibilities

• Develop and maintain reusable service-engineering standards and patterns.

• Translate architecture and service requirements into deployable engineering solutions.

• Build automation for deployment, configuration, monitoring and operational support.

• Support the transition of new and changed services into production.

• Define technical monitoring, alerting, logging and support requirements.

• Ensure that services include appropriate resilience, security and recovery capabilities.

• Work with operations teams to eliminate recurring incidents and manual effort.

• Maintain technical documentation, service models and engineering artefacts.

• Support proof-of-concept, testing and validation activities.

• Contribute to continuous integration and delivery practices.

• At L4, lead engineering workstreams and complex service-development initiatives.

• At L5, define service-engineering architecture, strategy and technical roadmaps.

Technical knowledge

• Infrastructure and platform engineering.

• Automation and orchestration.

• Infrastructure as code.

• CI/CD.

• Monitoring, observability and event management.

• Cloud and data-centre technologies.

• Security-by-design.

• Resilience and disaster recovery.

• Operational-readiness and service-transition methods.

Relevant certifications

• Relevant Microsoft Azure, AWS, Google Cloud or Oracle Cloud certification.

• Terraform certification.

• DevOps or platform-engineering certification.

• ITIL.

• TOGAF for architecture-oriented positions.

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune

Global 100. We are committed to accelerating client success and positively impacting society through

responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with

unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and

application services. Our consulting and industry solutions help organizations and society move

confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more

than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as

established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each

year in R&D.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us.