Service Delivery Manager

Slashhash; Amsterdam; Hybrid; EUR 90,000 - 150,000; Full time

Job summary

Nebius is seeking a Service Delivery Manager to support strategic hyperscale customers in Amsterdam, coordinating infrastructure operations across data center, network, and engineering teams. The role focuses on managing customer relationships, SLA/SLO compliance, incident management, and lifecycle of bare metal and GPU cloud AI infrastructure.

You will serve as the primary technical contact, drive performance metrics, and collaborate with engineering, networking, and hardware lifecycle teams to

Qualifications

• 5+ years in Technical Account Management or Infrastructure Operations.
• Experience with cloud, AI infrastructure, or data center environments.
• Ability to coordinate cross-functional teams and manage complex incidents.

Responsibilities

• Serve as the primary technical point of contact for the customer.
• Manage operational relationship with hyperscale customers.
• Coordinate infrastructure lifecycle including provisioning, maintenance, and incident management.
• Ensure SLA and SLO compliance for infrastructure services.
• Drive incident management and root cause analysis.
• Track service performance and operational metrics.
• Work with data center operations teams on hardware support and maintenance.
• Coordinate bare metal deployments, replacements, and capacity expansion.
• Align infrastructure operations with customer workload requirements.
• Establish operational processes for hyperscale environments.
• Lead service reviews and operational planning with internal and customer teams.
• Improve reliability, response times, and workflows.
• Partner with engineering, networking, and hardware lifecycle teams.
• Support infrastructure scaling and new cluster deployments.
• Participate in planning for large-scale AI compute infrastructure.

Skills

Technical Account Management

Service Delivery

Infrastructure Operations

Cloud

AI Infrastructure

Data Center Operations

Bare Metal Infrastructure

Networking

Hardware Lifecycle

Infrastructure Monitoring

Stakeholder Management

Communication

Tools

GPU Clusters

AI Workloads

Hyperscale Companies

AI/ML Infrastructure

Job description

Nebius is seeking a Service Delivery Manager to support strategic hyperscale customers using bare metal and GPU cloud AI infrastructure in Amsterdam. The role involves managing customer relationships, ensuring SLA compliance, and coordinating infrastructure operations across data center, network, and engineering teams. Requires 5+ years in technical account management or infrastructure operations, with experience in cloud, AI infrastructure, or data center environments.

Technical (Must-have)

• Technical Account Management
• Service Delivery
• Infrastructure Operations
• Cloud
• AI Infrastructure
• Data Center Operations
• Bare Metal Infrastructure
• Networking
• Hardware Lifecycle
• Infrastructure Monitoring
• Stakeholder Management
• Communication

Soft Skills

• Stakeholder Management
• Communication

Technical (Nice-to-have)

• GPU Clusters
• AI Workloads
• Hyperscale Companies
• AI/ML Infrastructure

Key Responsibilities

• Serve as the primary technical point of contact for the customer.
• Manage operational relationship with hyperscale customers.
• Coordinate infrastructure lifecycle including provisioning, maintenance, and incident management.
• Ensure SLA and SLO compliance for infrastructure services.
• Drive incident management and root cause analysis.
• Track service performance and operational metrics.
• Work closely with data center operations teams to manage hardware support and infrastructure maintenance.
• Coordinate bare metal deployments, replacements, and capacity expansion.
• Align infrastructure operations with customer workload requirements.
• Establish operational processes for hyperscale infrastructure environments.
• Lead service reviews and operational planning with internal and customer teams.
• Improve reliability, response times, and operational workflows.
• Partner with engineering, networking, and hardware lifecycle teams.
• Support infrastructure scaling and new cluster deployments.
• Participate in planning for large-scale AI compute infrastructure.

Technical Account Management, Service Delivery, Infrastructure Operations, Cloud, AI Infrastructure, Data Center Operations, Bare Metal Infrastructure, Networking, Hardware Lifecycle, Infrastructure Monitoring, Stakeholder Management, Communication, 5 years of relevant experience