Service Delivery Employee

Bleckmann Solutions B.V.; Sevenum; On-site; EUR 45,000 - 62,000; Full time

Job summary

Bleckmann in the Netherlands seeks a Service Delivery Employee to act as the link between clients and our internal teams. You will draft Service Level Agreements (SLAs) and work to ensure that all contractual objectives and client expectations are met, delivering on our commitments.

You will monitor KPIs, maintain daily client contact (international), analyze reports, and identify improvements. With Lean Six Sigma involvement, you’ll contribute to service improvements, cost efficiency, and the

Qualifications

• MBO 4 or HBO level education, preferably logistics related.
• At least 3 years in a similar service delivery/logistics role.
• Experience with international road transport, customs and import/export.
• Proficient in MS Office and distribution control systems.
• Fluent in Dutch and English; strong communication.
• Customer-focused with attention to detail.

Responsibilities

• Draft SLAs and serve as link between clients and internal teams.
• Ensure KPIs are met and client satisfaction.
• Maintain daily contact with international clients.
• Analyze information and report on KPI performance.
• Identify improvements and support changes.
• Contribute to Lean Six Sigma initiatives.
• Support project implementations and cost reduction.

Skills

Excellent communication

Fluent Dutch and English

Customer focus

Problem solving

Analytical skills

Attention to detail

Education

MBO 4 / HBO level

Tools

MS Office

Excel

Word

PowerPoint

Distribution control systems

WMS

TMS

Job description

Ready to Join the Backstage Crew? At Bleckmann, we’ve been delivering on promises since 1862. As a market leader in supply chain management for fashion and lifestyle brands, we keep the show running behind the scenes — from moving boxes to moving data, from pack & ship to IT and HR. But we’re not just logistics experts. We’re The Backstage Crew — a tight‑knit team of 6,500+ people who make fashion and lifestyle brands shine by doing the work that matters most, out of the spotlight but never out of impact. Whether you're on the warehouse floor or behind a screen, you’ll find: strong connections with colleagues who support and celebrate you, fast growth in a company that’s expanding across Europe, the US, and Asia, high energy in a dynamic environment where no two days are the same, guided freedom to take initiative, solve problems your way, and grow your career. We believe in entrepreneurship, expertise, excellence, and engagement — and we live these values every day. From repairing returned goods to reducing waste, we help brands extend product lifecycles with sustainability in mind. So if you’re ready to roll out the red carpet for our clients — and for each other — we’ve got a spot for you. Behind the scenes is where the real excitement begins. Ready to join us?

What Will You Do?

As a Service Delivery Employee, you will be the link between our clients and our internal organization. You will be responsible for drafting Service Level Agreements (SLAs) and playing a crucial role in delivering the agreed‑upon services. Your goal is to ensure that all departmental objectives and client expectations are met, and that our clients are always satisfied.

Your Key Responsibilities

• Achieving KPIs: Ensure that all contractual KPIs are met and exceed client expectations. Your role is vital in maintaining strong, positive relationships with our clients and their sales organizations across various countries.
• Primary Contact: Act as the primary contact for clients regarding any issues. You will address these challenges promptly and provide suitable solutions.
• Supporting Changes: Assist with evaluations, initiatives, and major changes within the organization, contributing to the continuous improvement of our services.
• Analyzing and Reporting: Analyze relevant information and present it in clear reports and management information, providing insight into our performance against the agreed KPIs.
• Identifying Improvements: Report any limitations related to the SLAs and take action to prevent issues or improve processes. Continuously seek out opportunities for improvement and discuss these proactively with internal departments.
• Financial Performance: Contribute to the company's financial performance and quality achievements through accurate execution of your tasks.
• Opportunities and Threats: Identify and address opportunities and threats for Bleckmann within the client's business, and act proactively.
• Evaluating Contracts: Continuously evaluate and develop the effectiveness of contractual agreements to ensure they benefit both the client and our company.
• Project Implementation: Contribute to the implementation of projects that add value for the client, such as new revenue streams, cost reduction, and service improvement.
• Compliance: Ensure all policies and regulations are adhered to within defined business requirements.
• Daily Client Contact: Maintain daily contact with (international) clients regarding operational matters, ensuring smooth operations.
• Progress Monitoring: Monitor the progress and execution of services, advise on possible improvements, and identify any bottlenecks.
• Problem Solving: Address issues such as non‑deliveries, damage, or refusals and propose structural solutions.
• Lean Six Sigma: Contribute proactively to our Lean Six Sigma methodology, helping to continuously improve our processes.

Why This Role?

At Bleckmann, you'll work in an environment where logistics and customer focus come together. You will have the chance to play a key role in enhancing our services and ensuring client satisfaction. We offer a challenging and varied position within a supportive team, with opportunities for personal development and growth.

Profile

For this diverse and challenging role, we are looking for a motivated professional who fits the following profile:

• Education: You have an mbo 4 or hbo level of work and thinking, preferably with a background in logistics, transport, or Supply Chain. You have a solid foundation that you can use to elevate our service delivery to the next level.
• Experience: With at least 3 years of experience in a similar role, you understand what it takes to succeed in this position. You have proven knowledge of international (road) transport, logistics, customs regulations, and import/export processes.
• IT Skills: You have excellent proficiency in MS Office (Excel, Word, and PowerPoint) and can effortlessly work with management and distribution control systems. These tools help you perform your job efficiently and effectively.
• Communication: You possess strong communication skills, both written and verbal. You are fluent in both Dutch and English, which is essential for working with our (international) clients. Experience in dealing with English‑speaking clients is a must, allowing you to add immediate value.
• Customer Focus: With your customer‑oriented approach, you know how to maintain an open and positive relationship with both internal and external stakeholders. You understand the client's needs and can translate them into actionable steps.
• Attention to Detail and Overview: You work meticulously and always keep the big picture in view, even in complex situations. Your ability to maintain an overview allows you to keep track of both the larger goals and the finer details.
• Persuasiveness: With your persuasive skills and negotiating abilities, you are able to get others on board with your plans and ideas. You can make decisions that are beneficial for both the client and the organization.
• Problem‑Solving Ability: You have a strong aptitude for problem‑solving and decision‑making. You tackle challenges proactively and come up with effective solutions.
• Analytical Skills: You have experience in preparing and analyzing reports. This helps you monitor performance and identify areas for improvement.

What do we offer?

We offer a varied job with a high degree of independence and a pleasant working environment. A varied job: no day is the same. You work in a pleasant and rapidly changing international environment where you are entrusted with a high degree of independence; plenty of room for ideas and initiatives: working in a company where entrepreneurship and sustainability are central; career, learning and growth opportunities: being part of a financially healthy and large organization where lifelong learning and growth is encouraged; an attractive salary: a complete package that matches your background.