Service Coordinator Facility (Soft Services)

TNO; Delft; On-site; EUR 42,000 - 60,000; Full time

Benefits offered by this job

8% holiday pay

13th month bonus 8.33%

Flex budget 5.58% + €180

Mobility plan incl. public transport

Training and coaching opportunities

33 days annual leave

Job summary

TNO is seeking a proactive Facility Services Coordinator to oversee daily operations at several Delft and Zoetermeer locations. You will coordinate facility services, handle customer requests, monitor progress and budgets, and support office moves while providing guidance to on‑site staff.

You will also act as Local Security Officer, develop security plans, report incidents, and work with contract managers and stakeholders to ensure standards and safe, efficient workplaces across locations.

Qualifications

• Bachelor’s degree (HBO level) in a relevant field, preferably Facility Management.
• Experience in a service-oriented role within a large facility management setup.
• Affinity with technology and systems; comfortable with multi-site coordination.

Responsibilities

• Coordinate facility services across six Delft locations and one Zoetermeer site.
• Handle customer requests, monitor progress, and manage budgets and costs.
• Organize and support office moves and relocations on site.
• Provide guidance to on-site facility staff and report trends to the Site Manager.
• Develop and implement site security plans as Local Security Officer; report incidents.
• Collaborate with Research Managers and other stakeholders to align standards across locations.

Skills

Facility management

Service orientation

Stakeholder management

Multi-location coordination

Dutch & English proficiency

Highly organized

Travel readiness

Education

Bachelor’s degree HBO (Facility Management preferred)

Tools

Facilities management software

Job description

About This Position

Our facility services contribute to safe, healthy, inspiring, and well-functioning facilities and workplaces — for our partners, for each other, for ourselves, and for TNO. Always and everywhere. At the heart of everything we do is the experience people have when they walk into TNO or log in to our systems. We strive to be a service organization rated 8+ every single day, for everyone. We achieve this as one team, guided by our service promise, which is built around four core values

• Accessible
• Clear
• Reliable

Hiring team information

Recruiter: Marco van Tongeren

Hiring manager: Martijn Rottier

About This Position

Our facility services contribute to safe, healthy, inspiring, and well-functioning facilities and workplaces — for our partners, for each other, for ourselves, and for TNO. Always and everywhere. At the heart of everything we do is the experience people have when they walk into TNO or log in to our systems. We strive to be a service organization rated 8+ every single day, for everyone. We achieve this as one team, guided by our service promise, which is built around four core values

• Accessible
• Committed
• Clear
• Reliable

Through this service promise, we ensure that colleagues and guests feel welcome in a safe and well‑maintained environment. We make sure they are supported and have the facilities they need to excel every day — as individuals and as scientists. We believe these are essential conditions for TNO to deliver groundbreaking innovations and create societal impact. As a Facility Services Coordinator, you will play a crucial role in making this possible.

What will be your role?

As a Facility Services Coordinator, you will be the first point of contact for all facility services across several TNO locations. Currently, this includes six locations in Delft and one in Zoetermeer. You will ensure that facility processes run smoothly and that customers are satisfied with the services provided.

You will do this, among other things, by conducting progress meetings with various suppliers, such as cleaning, catering, and reception service providers. Any deviations in service delivery and/or new customer requests will be addressed together with the contract manager. Using your understanding of the needs of the customers at your locations, you will contribute to the (re)contracting of services and provide input for supplier management.

You will coordinate operational facility services, including handling customer requests, monitoring progress and budgets, and registering square meter allocations for internal cost charging purposes. You will also play an important coordinating role in office moves and relocations at the locations. In addition, you will provide functional guidance to on‑site facility staff. You will identify trends and improvement needs among customers and report these back to the Site Manager.

You will also be responsible for site security. Acting as the Local Security Officer, you will develop security plans and procedures in consultation with the Security Policy Coordinator. You will provide security awareness guidance, report incidents, take corrective action when necessary, and carry out inspection rounds.

You will be a valued business partner for internal stakeholders, such as Research Managers, supporting them where needed in relation to facility services. You will act as the eyes and ears of the facility service organization on site. You will provide input to and/or participate in cross‑departmental projects and ensure alignment with other TNO locations regarding standards and processes. You take ownership of the locations and always act in the best interests of TNO.

Team

As a Service Coordinator, you will be part of Site High Tech Industry (HTI) and Mobility and Built Environment (MBE). This department is responsible for delivering facility services, technical support, and local security across locations in Delft, Zoetermeer, Eindhoven, Helmond, Geleen, and Bergen op Zoom. You will work closely with colleagues from Technical Services, the Service Desk, Contract Management, ICT, Housing, and Security. You will report directly to the Site Manager.

What we expect from you

• You have completed a relevant Bachelor’s degree (HBO level), preferably in Facility Management.
• You have knowledge of facility management processes.
• You have experience in a service‑oriented role within a larger facility management organization.
• You have an affinity with technology and systems.
• You are proficient in both Dutch and English.
• You live in the Haaglanden region or are willing to travel daily to our locations.
• Since you will be responsible for multiple locations, it is essential that you are highly organized and skilled in collaboration and stakeholder relationship management with the business.

What you'll get in return

Challenging and varied work with a real impact. And plenty of opportunities as, at TNO, you are in charge of shaping your career. We offer a gross monthly salary between € 3,500 and € 5,000 (based on your knowledge and experience), 8% holiday pay, a 13th month bonus of 8.33% and a flex budget (5.58% + € 180). In addition, you will be given every opportunity to develop yourself.

TNO offers optional employee benefits, enabling you to tailor your benefits package to match your personal situation. You may also expect

• An extremely professional, innovative working environment where colleagues are leading experts in their field.
• The opportunity to attend courses, workshops and conferences, and to receive training and coaching based on your needs.
• 33 days annual leave plus a flexible holiday that can be used on a cultural, religious, or otherwise important day of your choosing (on a full‑time basis).
• An employer working towards a respectful, inclusive, and equitable work environment where every employee can flourish, with various initiatives such as Jong TNO, numerous expertise based guilds, Rainbow Community and Round Tables on diverse inclusion topics.
• We offer a comprehensive and flexible mobility plan that also includes full compensation for public transportation for commuting and business travel.
• Great social events with your team and other TNO colleagues. That’s how you will get to know a lot of people really quickly.
• Flexible working hours, the possibility to work parttime (32 or 36 hours).
• A good pension scheme.

TNO as an employer

Our people are at the heart of TNO. Their curiosity, expertise and entrepreneurial mindset make it possible to deliver high-impact research and innovations that contribute to society’s sustainable wellbeing and prosperity. That is why we invest in an inspiring and inclusive working environment where colleagues can excel, have autonomy and continue to grow.

Your talent and ambition have every opportunity to flourish at TNO. You work with experts (both within and beyond TNO), have access to advanced technology and the freedom to explore, experiment and innovate. Our strength lies in independence, reliability and collaboration. We find each other in wonder and ingenuity. We are driven to push boundaries. By working with businesses and government, and by connecting different perspectives, we strengthen our innovative capability and create responsible, meaningful results.

At TNO, we believe this is our time to help society, government and business move forward faster. Together with driven colleagues, you turn knowledge into concrete innovations or ventures that truly make a difference by combining the power of science and entrepreneurship. And in doing so, you make your mark on our time.

The selection process

The selection process comprises two interview rounds. In a final meeting we will discuss the terms of employment and your tailored benefits package. We aim to finalize the entire process within four weeks.

The selection process may include an online assessment and a reference check.

A certificate of Conduct (VOG) is required before starting a new job at TNO.

As you will be working for clients in the domain of defence and security, a Certificate of No Objection issued by AIVD (the Dutch General Intelligence and Security Service) is mandatory. This means you will have to undergo a security screening.