Service Coordinator

Trane Italia; Soest; On-site; EUR 38,000 - 46,000; Full time

Job summary

Trane Technologies plc in the Netherlands is seeking a Service Coordinator / Planner to schedule the work of our Service Technicians, ensuring timely and accurate execution of service and contract tasks while maintaining high quality and customer focus.

You will coordinate call-outs, optimize costs and hours, inform technicians, and communicate schedules to customers. Fluency in Dutch and English is required in this HVAC environment, and prior experience with MS Office is advantageous.

Qualifications

• Excellent communication and customer focus; able to build strong relationships with customers and service technicians.
• Commercial awareness, cost-conscious, accurate and punctual.
• Experience with computer systems and MS Office.
• Eagerness to learn; ability to prioritise and work well in a team.
• Preferred HVAC or climate control experience.
• Strong command of Dutch and English.

Responsibilities

• Ensure timely execution of service and contract work.
• Plan efficiently with regard to costs, hours and customer wishes.
• Inform and instruct Service Technicians.
• Communicate the planning to the customer.
• Handle call-outs and, if needed, make price agreements.
• Verify completed work.

Skills

Communication

Customer orientation

Cost awareness

MS Office

Teamwork

HVAC experience

Dutch-English fluency

Tools

MS Office

Job description

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it’s our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world’s challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what’s possible for a sustainable world.

Learn about our benefits designed for you to Thrive at work and at home.

We boldly go.

Where is the work:

On-Site (5 days)

Vanwege een sterk toegenomen orderportefeuille isTrane Netherlandsop zoek naar een:

Service Coordinator / Planner

Functieoverzicht:

Als Service Coordinator ben je verantwoordelijk voor het tijdig en correct plannen van werkzaamheden van de Service Technicians.

Verantwoordelijkheden:

• Je zorgt voor tijdige uitvoering van service- en contractwerkzaamheden
• Je plant efficiënt en let op kosten, uren en klantwensen
• Je informeert en instrueert de Service Technicians
• Je communiceert de planning richting de klant
• Je behandelt storingen (call-outs) en indien nodig maak je prijsafspraken hiervoor
• Je verifieert de uitgevoerde werkzaamheden

Kwalificaties:

• Je bent communicatief vaardig en klantgericht, in staat om goede relaties op te bouwen met klanten en Service Technicians
• Je hebt commercieel inzicht, bent kostenbewust en werkt accuraat en punctueel
• Je hebt ervaring met het werken in computersystemen en met MS Office
• Je bent leergierig, kan prioriteiten stellen en goed samenwerken in teamverband
• Onze voorkeur gaat uit naar ervaring in de HVAC- of klimaatbeheersing
• Een goede beheersing van de Nederlandse én Engelse taal is vereist in deze functie

Je wilt je aansluiten bij een marktleider bekend om duurzaamheid, innovatie en kwaliteit, en deel uitmaken van een energiek team

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.