Senior User Researcher, Consumer — Shape Product Strategy

Bertelsmann-Jobs; Heerenveen; Hybrid; EUR 70,000 - 100,000; Full time

Job summary

Riverty is seeking a Senior User Researcher, Consumer to join a regionally distributed, hybrid team with offices in Amsterdam, Heerenveen, or Berlin. You will guide qualitative and quantitative research across the product lifecycle, champion customer perspectives, and influence product direction with evidence-based insights.

As our first dedicated User Researcher in the design organization, you will connect user research, data, and design strategy, collaborating with product, design,

Qualifications

• Extensive experience planning, conducting, and synthesizing qualitative and quantitative user research.
• Strong ability to apply a mix of methodologies to questions.
• Excellent synthesis and storytelling skills for diverse audiences.
• Experience collaborating with Product Analytics, Data Science, or BI teams.

Responsibilities

• Plan, conduct, analyze, and synthesize research across the product lifecycle.
• Identify customer needs, behaviours, motivations, and pain points via interviews, usability tests, surveys, and diary studies.
• Synthesize findings into clear insights and actionable recommendations for product strategy.
• Collaborate with Product, Design, Engineering, Data, and Marketing to embed research in discovery and delivery.
• Combine qualitative research with analytics and business metrics to inform decisions.
• Help teams connect customer insights with market trends and product goals.
• Design and execute evaluative research to validate concepts and live experiences.
• Maintain research repositories and support a human-centred culture.

Skills

Qualitative research

Quantitative research

Research synthesis

Mixed-methods

Job description

Riverty is seeking a Senior User Researcher, Consumer to join a regionally distributed, hybrid team with offices in Amsterdam, Heerenveen, or Berlin. You will guide qualitative and quantitative research across the product lifecycle, champion customer perspectives, and influence product direction with evidence-based insights.

As our first dedicated User Researcher in the design organization, you will connect user research, data, and design strategy, collaborating with product, design,