Senior Training Specialist with German, AGI-Data Services

Amazon Inc.; Netherlands; Remote; EUR 60,000 - 90,000; Full time

Job summary

Amazon Development Center Netherlands B.V. in the Netherlands is seeking a Senior Training Specialist to design and deliver blended trainings for the AGI-DS org.

You will coordinate planning, scheduling, and execution of end-to-end training, track completion in LMS, and support Trainers to scale innovative approaches globally. The role emphasizes collaboration with the Training Manager, coaching, and continuous improvement of training programs across the network.

Qualifications

• Bachelor's degree or equivalent work experience.
• Fluent German and English at C1 level or above.
• Experience in a training role or related planning/coaching responsibilities.
• Experience developing and implementing training programs.
• Strong English verbal and written communication.
• Ability to transfer knowledge and collaborate with SMEs and managers.
• Excellent collaboration, coordination and organizational skills.
• Experience with one-to-many and one-to-one training settings.
• Knowledge of adult learning principles and training practices.
• Experience working with remote teams.
• Proficient in Microsoft Office tools.
• Experience leading and coordinating peers.
• Continuous improvement mindset.

Responsibilities

• Facilitate classroom training following the curriculum.
• Maintain theoretical proficiency and stay current with tools and processes.
• Manage the classroom for an organized learning environment.
• Evaluate trainee performance daily and identify improvement areas.
• Provide coaching and feedback to trainees and report to Training Manager.
• Share batch observations for corrective actions.
• Manage LMS tasks such as enrolment and scheduling.
• Publish training reports per standard templates.
• Collect feedback via surveys and observations and share with stakeholders.
• Communicate progress and needs of ongoing trainings to stakeholders.
• Develop, document, and improve training processes across the network.
• Support Training Manager with delegated training delivery tasks.

Skills

German language proficiency

English language proficiency

Training coordination

Adult learning

Communication skills

Remote team experience

Microsoft Office

Collaboration & organization

Group coordination

Continuous improvement

Education

Bachelor's degree or equivalent

Tools

Captivate

Articulate Studio/Storyline

Camtasia

Adobe Photoshop/Illustrator

Adobe Flash

Job description

Job ID: 10504681 | Amazon Development Center (Netherlands) B.V. - C80

AI is the most transformational technology of our time, capable of tackling some of humanity’s most challenging problems. Amazon is investing in generative AI and the responsible development and deployment of large language models (LLMs) across all of our businesses. Come build the future of human-technology interaction with us.
We are looking for those candidates who just don’t think out of the box, but make the box they are in ‘Bigger’. The future is now. Do you want to be a part of it? Then read on!
The Senior Training Specialist provides an exceptional learning experience, facilitating blended learning for the AGI-DS org. The role requires the ability to support planning, scheduling, coordination and execution of end-to-end training. The Senior Training Specialist will work closely with the Training Manager to track and drive completion of training reporting and task completion through the Learning Management System (LMS), and support Training Specialists to do the same. Senior Training Specialists also work to identify areas of improvement at a site level and to drive innovation within training approaches, with the goal to scale these innovations to the wider, global network.

Key job responsibilities

• Facilitate classroom training following the approved curriculum.
• Actively work to maintain theoretical proficiency in assigned trainings. Maintain expertise in their current role by staying current on tools, process, procedures, and training techniques.
• Manage the classroom to ensure an organized and productive learning environment for all trainees.
• Evaluate trainee performance on a daily basis to identify opportunity areas and help improve performance accordingly.
• Ensure trainee success by providing coaching & feedback during training and providing feedback to Training Manager on trainee engagement and performance.
• Share batch-related observations with the respective Training Manager so that they can take corrective action.
• Manage relevant tasks within the Learning Management System (LMS), such as enrolment and scheduling of learners & trainings, and troubleshoot any implementation issues.
• Publish training reports as per the agreed standard/template.
• Collect the feedback on the effectiveness of the training programs/modules/content through training surveys, ongoing observations or while taking the course(s) and shares it with the relevant stakeholders.
• Communicate with the relevant stakeholders on the progress and needs of ongoing trainings.
• Develop, maintain and document new processes to continuously improve training across the network.
• Support the Training Manager with delegated tasks to drive training delivery across the team.

Basic Qualifications

• Bachelor's degree in a relevant field or equivalent work experience
• Speak, write, and read fluently in German and English at C1 level or above
• Experience in a training role, including technical training, or a mix of training, performance management and coaching/mentoring, or experience planning
• Experience developing and implementing training programs
• Proficiency in English verbal and written skills
• Communication skills for the purpose of knowledge transfer and skill development, including explaining technical topics to novices and collaborating with subject matter experts and managers
• Excellent collaboration, coordination and organisation skills
• Experience with one-to-many and one-to-one communication skills in both classroom and tutorial settings
• Knowledge of adult learning and training practices
• Experience working with remote teams
• Competent user of Microsoft Office tools (Word, Excel and PowerPoint)
• Experience leading and coordinating within a group of peers
• Continuous improvement skills

Preferred Qualifications

• Demonstrated working knowledge of eLearning development tools such as Captivate, Articulate Studio/Storyline, Camtasia, Adobe Photoshop/Illustrator, or Flash
• Ability to use multiple learning methods and link appropriate methods with subject matter
• Experience working with a globally-distributed management organization

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.