Senior Technical Writer: C2 Systems & Cloud Ops Docs

Jobgether; Netherlands; On-site; EUR 90,000 - 130,000; Full time

Benefits offered by this job

International teams

Own documentation standards

Impactful work

Cross-functional collaboration

Documentation process improvements

Exposure to cloud/robotics

Job summary

Partner Company in the Netherlands seeks a Senior Technical Writer to transform complex engineering knowledge into clear, actionable documentation for operators, field engineers, customers, and developers. The role spans deployment, observability, troubleshooting, onboarding, upgrades, recovery, and operational procedures in a cloud-native environment.

You will collaborate with engineering, platform, product, security, and field teams to capture, validate, and communicate technical information,

Qualifications

• 5+ years of experience in technical writing, developer documentation, SRE or operations documentation, solutions engineering, or a comparable technical discipline.
• Experience documenting complex software, cloud infrastructure, distributed systems, robotics, IoT, or other technically demanding environments.
• Proven ability to produce user guides, deployment documentation, troubleshooting runbooks, observability references, upgrade procedures, and operational documentation.
• Working knowledge of cloud platforms, Linux, containers or Kubernetes, CI/CD, APIs, networking, logs, metrics, and Grafana or comparable observability tools.
• Strong understanding of distributed systems and the ability to document dependencies, system behavior, failure modes, operational risks, and safe procedures.
• Ability to turn incomplete, technical input into accurate, structured, and reviewable documentation.
• Experience validating documentation through hands-on execution, user testing, technical review, or similar methods.
• Strong information architecture skills and disciplined approaches to documentation lifecycle management, versioning, ownership, and maintenance.
• Excellent written and verbal communication skills, with the ability to work effectively with engineers and operational teams.
• Strong ownership and organizational skills, with the ability to work independently while coordinating input from busy technical stakeholders.

Responsibilities

• Create clear product guides explaining C2 products, their purpose, appropriate use cases, operational workflows, and safe operating procedures.
• Write and maintain deployment, monitoring, troubleshooting, onboarding, upgrade, rollback, and recovery procedures.
• Document cloud deployment workflows, including prerequisites, configuration, validation, handover steps, and common failure scenarios.
• Develop observability documentation covering dashboards, metrics, normal and degraded system states, troubleshooting approaches, and escalation paths.
• Build symptom-based runbooks covering connectivity, telemetry, infrastructure, Kubernetes, dependent services, and other common operational issues.
• Document UxV onboarding workflows from access setup and registration through configuration, pairing, health checks, and readiness validation.
• Maintain release notes, compatibility information, known limitations, upgrade guidance, and other documentation associated with product changes.
• Work closely with engineering, platform, product, field engineering, operators, support, and security teams to extract, validate, and communicate accurate technical information.
• Establish and maintain a practical documentation lifecycle covering ownership, review responsibilities, status tracking, versioning, review cadence, and internal versus customer-ready content.
• Validate documentation through technical reviews, execution of documented procedures, user testing, and feedback from operational teams.
• Ensure documentation is incorporated into release readiness and updated following significant product or system changes.
• Create structured documentation that enables technically capable users to deploy, operate, troubleshoot, and upgrade supported environments independently.

Skills

Technical writing

Documentation lifecycle

Information architecture

Cross-functional collaboration

Hands-on testing

Cloud infrastructure

Kubernetes

Observability

Tools

Kubernetes

ArgoCD

Grafana

CI/CD

Job description

Partner Company in the Netherlands seeks a Senior Technical Writer to transform complex engineering knowledge into clear, actionable documentation for operators, field engineers, customers, and developers. The role spans deployment, observability, troubleshooting, onboarding, upgrades, recovery, and operational procedures in a cloud-native environment.

You will collaborate with engineering, platform, product, security, and field teams to capture, validate, and communicate technical information,