Senior Tech Lead Consumer Interaction

Rabobank; Utrecht; On-site; EUR 90,000 - 130,000; Full time

Job summary

Rabobank, a leading Dutch cooperative bank, seeks a Senior Tech Lead within the Tech4Engineering Consumer Interaction tribe. You will shape IT strategy, lead a multi-squad organization, and drive value through DevOps excellence, risk-aware delivery, and strong stakeholder engagement.

Located in the Netherlands, you will collaborate with onshore and offshore teams to deliver high-impact financial technology solutions.

Qualifications

• Senior Tech Lead on Tech4Engineering Management Team shaping IT strategy.
• Strong expertise in software development, security and performance.
• At least ten years in similar IT leadership roles.
• Experience guiding DevOps teams toward autonomy and high performance.
• Experience with DevOps teams and scaled Agile, preferably Spotify S@S model.
• Knowledge of offshore/nearshore development.
• Proficiency in Dutch and English at a business level.

Responsibilities

• Define and execute the IT delivery strategy for the Consumer Interaction area and co-create the IT vision in collaboration with the Tech4Engineering domain.
• Navigate complex stakeholder landscapes with political sensitivity across levels.
• Enable service onboarding and MSS adoption, guiding teams through the Nexa Service Store process.
• Drive operational transformation, improve work item management, and strengthen portfolio oversight.
• Advance S@S/DevOps maturity and embed it in daily operations.
• Oversee budgets, vendor/partner management, and contract negotiations.
• Lead a transition to empowered, high-performing squads of around 40 people with continuous upskilling.

Skills

Tech leadership

Software development

Security

Performance

DevOps

Scaled Agile

Offshore/nearshore

Dutch language

English language

Job description

Are you ready to make a real impact in an environment undergoing major transformation? Do you lead with vision, decisiveness, and courage—while keeping people at the heart of everything you do? Can you translate complex challenges into clear, actionable plans and connect people and ideas to drive meaningful change?

About Rabobank

Rabobank is a cooperative bank with the mission ‘Growing a better world together’. It serves over 7 million customers in 40 countries, focusing on financial innovation and optimal service. Rabobank is committed to strengthening communities and addressing major societal challenges, based on the belief that more can be achieved together than alone. The bank invests part of its profit in society and supports various social initiatives. To fulfill its mission, Rabobank has developed an ambitious strategic plan centered on digitization and data, driving changes in products, services, processes, and IT.

Tech4Engineering Consumer Interaction

As part of Tribe Tech4Engineering, you’ll join one of eight closely connected areas that operate as a unified team. Our mission is to deliver managed, standardised, and high‑quality services that enable engineers to focus on what matters most: delivering business value. We are transforming processes, technologies, and services, guided by the principles of Simplify at Scale (S@S Spotify model).

Responsibilities

• Define and execute the IT delivery strategy for the Consumer Interaction area and co‑create a compelling IT vision for the Tech4Engineering domain in close collaboration with the Consumer Interaction triangle.
• Navigate complex stakeholder landscapes, demonstrating strong political sensitivity and engagement across all levels.
• Enable service onboarding and standardisation by guiding teams through the Nexa Service Store process, supporting the evolution of their offerings into MSS, and actively promoting MSS adoption across Rabobank.
• Drive operational transformation and innovation, improving work item management, team dashboards, and strategic portfolio oversight to boost delivery efficiency and insight.
• Advance the S@S/DevOps maturity, embedding it seamlessly into daily operations and aligning it with work item management to foster continuous improvement and engineering excellence.
• Stand by the manager once per quarter to support business continuity and 24x7 service delivery.
• Proactively manage IT risks, uphold security standards, and maintain demonstrable control within the IT framework.
• Oversee budgets and optimise service deployment and maintenance efficiency.
• Create a balanced onshore and offshore team structure and manage vendors and partners, including contract negotiations, joint development efforts, and site visits.
• Serve as a hierarchical manager for approximately six squads, totaling around 40 colleagues, fostering skill development and craftsmanship.
• Lead the transition to empowered, high‑performing teams with strong technical and soft‑skill capabilities through continuous upskilling, reskilling, and a commitment to excellence and learning.

Qualifications

• Senior Tech Lead with membership on the Tech4Engineering Management Team, shaping and further developing the IT strategy.
• Strong technical expertise in software development, security, and performance, with a deep knowledge of agile methodologies.
• At least ten years of experience in similar roles within complex IT environments.
• Proven success guiding DevOps teams through transitions toward autonomy and high performance.
• Experience with DevOps teams and scaled Agile, preferably in a Spotify Simplify @ Scale model.
• Demonstrated experience with offshore and nearshore development.
• Knowledge of service onboarding, standardisation (MSS), and marketing/customer‑success enablement.
• Strong affinity for software development and operations.
• Proficiency in Dutch and English at a business level.
• Experience in the financial sector or other regulated industries is considered a plus.

Competencies

• A people‑oriented coaching manager who supports and develops others.
• An inspiring leader who communicates clearly and compellingly.
• Demonstrates drive, decisiveness, and a strong commitment to delivering promises.
• Quickly creates an overview and insight for self, colleagues, and stakeholders.
• Handles unexpected setbacks, incidents, or disruptions with resilience and composure.
• Breaks down complex issues, translates ideas into practical, effective solutions.
• Organises the right knowledge and skills to make informed decisions and take action.
• Eager to learn, with a proven ability to grow quickly and adapt.
• Collaborates as a team player with a strong customer‑focused mindset.

To be considered for this position, you must be located in the Netherlands and have the legal right to work in the Netherlands. We do not consider relocation from another country.