Tech Lead Tech4Ops - IT Leader Driving AIOps Transformation

Rabobank; Utrecht; Hybrid; EUR 67,000 - 96,000; Full time

Benefits offered by this job

Thirteenth month

8% holiday allowance

10% Employee Benefit Budget

Development budget €1,400/year

Hybrid working

Job summary

Rabobank seeks a Tech Lead Monitoring & Observability to drive the evolution of IT4Ops into standardized services across 1,250 squads. You will lead a team of ~30, including DevOps engineers, Scrum masters and architects, guiding them through transformation with a focus on automation, self-service and clear standards.

You will shape observability strategy, partner with business architects, and ensure reliable, secure and observable IT services across Rabobank's digital environment.

Qualifications

• Academic working and thinking level with leadership experience in technology.
• Experience leading multiple squads or teams in a DevOps/Agile environment.

Responsibilities

• Lead Tech4Ops Monitoring & Observability to drive standardized services.
• Enable engineers to work independently with clear standards, automation and self-service capabilities.
• Shape IT Operations, Observability and AIOps strategy across Rabobank."],
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Skills

DevOps leadership

Observability stacks

Monitoring platforms

Telemetry frameworks

Strong communicator

Tools

SIEM

Job description

• Salary: Gross monthly salary between EUR 5,994 and EUR 8,563 (scale 10) for a 36-hour work week.
• Extras: a thirteenth month, 8% holiday allowance, and a 10% Employee Benefit Budget.
• Development budget: EUR 1,400 development budget per year for your growth and development.
• Hybrid working: a balance between home and office work (possible for most roles).
• Pension: decide for yourself the amount of your personal contribution.

This Is What We Offer You

• Salary: Gross monthly salary between EUR 5,994 and EUR 8,563 (scale 10) for a 36-hour work week.
• Extras: a thirteenth month, 8% holiday allowance, and a 10% Employee Benefit Budget.
• Development budget: EUR 1,400 development budget per year for your growth and development.
• Hybrid working: a balance between home and office work (possible for most roles).
• Pension: decide for yourself the amount of your personal contribution.

You & your role

As a Tech Lead, you are an experienced technology leader with a proven track record in complex IT environments and organizational change. You combine a strong technical foundation with the ability to provide vision, navigate complexity, and lead people through transformation.

Together with the other Tech Leads in Tech4(Dev)Ops, you help drive the evolution of Tech4Ops from a platform-centric organization to a provider of standardized services. Your focus is on enabling engineers across the bank to work independently with our services through clear standards, automation, AI remediation and self-service capabilities. In this role, you help shape the future of IT Operations, Monitoring, Observability and AIOps within Rabobank, with impact on the way IT4IT services support approximately 1,250 IT squads across the bank.

You lead an organization of approximately 30 internal and external colleagues (beside DevOps Engineers also Scrum masters and Solution Architects), including offshore team members. A key part of your role is helping people embrace new ways of working. You create clarity, inspire ownership, and support teams in shifting from managing platforms to delivering services.

Your leadership style is rooted in multiplier principles. You help people understand not only what needs to change, but also why it matters. You use your technical background to challenge assumptions, identify patterns, and help teams make sound decisions. Rather than providing all the answers, you enable others to achieve their best work.

You are comfortable making difficult decisions, even when there is no perfect answer or universal agreement. You can make unpopular decisions when needed to improve long‑term outcomes, service reliability and team effectiveness.

You are a strong communicator and storyteller who can articulate a compelling vision, align stakeholders, and build momentum for change. You are decisive, politically aware, and able to recognize both technical and organizational patterns that influence long‑term success.

Facts & figures

• 40 hours per week
• 9.5 million customers worldwide
• Responsibility for 4-5 squads and approximately 30 professionals
• Impact on IT4IT services supporting approximately 1,250 IT squads within Rabobank

About Tech4Ops

Tech4Ops is the engineering backbone that keeps Rabobank’s digital environment running safely, reliably, and intelligently. We provide standards in essential operational capabilities to all IT squads across the bank, ensuring that applications, platforms, and infrastructure remain healthy, observable, and secure.

Our work spans several core domains:

• Log data ingestion – centralising and organising operational telemetry from across the bank.
• Monitoring & observability – delivering real‑time dashboards, alerts, performance insights and end‑to‑end visibility for thousands of applications and services.
• Security monitoring (SIEM)– identifying and defending against external threats with advanced detection capabilities.
• Incident response – ensuring rapid reaction to disruptions with minimal customer and business impact.
• Vulnerability management – giving engineering teams and pen testers the tools to identify, track, and address potential weaknesses early and effectively.

As the new Tech Lead Monitoring & Observability, you will work closely with the two other Tech Leads in the area. Together, you form the technical leadership that sets direction for the sourcing and delivery strategy and running the operation within the area. Collaborating closely with the business architect and area lead is also an integral part of your responsibilities.

Together we achieve more than alone

We believe in the power of differences. It is precisely by combining people's differences that we become an even better bank. We are curious about what you add to our team.

Work on yourself and the world around you at the same time

For us, your development and that of society go hand in hand. That’s why we want to invest in you and work together for a better world. We summarise this in one sentence: ‘At Rabobank, you work on yourself and the world around you at the same time. You’ll see this reflected in your personal development budget, our hybrid working environment, and a healthy balance between work and home. You can work on banking services for our private and business customers, as well as societal issues such as food and energy transitions.

Why everyone is welcome at Rabobank

At Rabobank, we believe we become stronger through people who complement each other. By embracing our differences, we bring out the best in one another. We seek diversity in areas such as knowledge, skills, and experience, but also in gender, background, and culture. Across every department, we strive for variety and the freedom to be yourself – whoever you are. That’s what diversity and inclusion at Rabobank is all about

You & your talent

• Specific expertise in observability stacks, monitoring platforms, and telemetry frameworks (metrics/logs/traces) is a plus but not required. Strong (DevOps) engineering foundation is however a must.
• At least 3-5 years of experience in a technology leadership role, with a proven ability to lead DevOps /Agile multiple squads or teams through organizational and technology transformation.
• Courage and ownership: you take initiative, challenge norms constructively, and help move the organization forward.
• Strong coaching skills: you help teams grow in autonomy, engineering quality, and decision‑making.
• Academic working and thinking level, with at least 5 years of experience in a leadership role
• Experience leading multiple squads or teams in a DevOps and Agile Way of Working environment.Conceptual clarity: you simplify complexity, recognize patterns, and act with contextual awareness.
• You are comfortable working with ambiguity and can quickly build enough understanding to guide impediment resolution and create clarity, even in relatively new subject areas.
• You use data to strengthen leadership decisions, define strategy, and support structured and systematic execution.
• Passion for IT and engineering, with enough technical curiosity to understand new domains and challenge assumptions constructively.