Senior Systems Analyst

Abbott; Netherlands; On-site; EUR 50,000 - 70,000; Full time

Benefits offered by this job

Private Health Insurance

Occupational Pension Scheme

Life assurance

Competitive pay and bonus structure

Job summary

Abbott in the Netherlands is seeking a Senior Systems Analyst to enable safe and compliant operations at the OUS site. You will bridge business processes and digital systems while providing crucial IT support.

The position requires 2-5 years of experience in IT support and knowledge of manufacturing systems. An attractive compensation package is offered, including private health insurance and an occupational pension scheme.

Qualifications

• 2–5 years’ experience in IT support, OT systems, or plant operations.
• Experience in production environments is highly desirable.
• Ability to communicate effectively with technical and non-technical stakeholders.

Responsibilities

• Provide operational support for OUS site IT and OT systems.
• Communicate system status and incidents clearly.
• Support business continuity and disaster recovery planning.

Skills

IT support experience

OT systems knowledge

Manufacturing systems understanding

Strong organizational skills

Job description

Key Responsibilities

The Senior Systems Analyst plays a critical role in enabling safe, compliant, and efficient operations at the OUS site by bridging business processes, manufacturing operations, and digital systems.

IT Operational Support

• Provide day‑to‑day operational support for OUS site IT and OT systems.
• Troubleshoot incidents, document issues, coordinate with global IT teams, and follow through to resolution.
• Support system testing, patching, upgrades, version updates, and verification activities.
• Maintain accurate technical documentation related to systems, equipment, upgrades, and process changes.
• Monitor system performance, service levels, and SLA compliance in collaboration with service providers.

Business, Commercial & Manufacturing Coordination

• Capture, document, and clarify business and operational requirements for technology‑related activities.
• Prepare reports, operational data summaries, action logs, and follow‑up documentation.
• Support production, quality, and commercial teams during audits, deviations, investigations, or system‑related events.
• Contribute to cross‑functional meetings by preparing agendas, minutes, and structured documentation.
• Support the delivery of small local IT initiatives, system upgrades, and process improvements.
• Track progress, risks, actions, and dependencies; escalate issues when required.
• Coordinate with external providers on estimates, timelines, and operational planning.
• Contribute to risk assessments, SOP updates, work instructions, and project documentation.

Compliance, Quality & Safety

• Ensure alignment with Abbott’s corporate, divisional, and local quality, compliance, and governance standards.
• Coordinate cybersecurity remediation activities with corporate IT and site leadership.
• Maintain audit‑ready documentation and support CAPAs, system validations, periodic reviews, and inspections.
• Support business continuity and disaster recovery planning, testing, and reporting.
• Ensure appropriate change management documentation is completed for all IT changes and system modifications.

Communication & Stakeholder Engagement

• Communicate system status, incidents, risks, and progress clearly and professionally.
• Act as a key liaison between stakeholders with diverse technical and business backgrounds.
• Build strong working relationships across manufacturing, engineering, quality, supply chain, commercial, and IT teams.

Required Experience & Skills

• 2–5 years’ experience in IT support, OT systems, manufacturing systems, or plant operations.
• Experience supporting production environments (e.g., MES, PLC/HMI, SCADA, logistics systems) is highly desirable.
• Solid understanding of IT fundamentals, including networks, infrastructure, applications, incident and change management.
• Strong organizational, documentation, and follow‑up skills.
• Experience working within regulated environments (pharmaceuticals, medical devices, food, or similar) is advantageous.
• Ability to communicate effectively with both technical and non‑technical stakeholders.

Supervisory & Leadership Scope

• Coordinate activities across internal teams and external service providers.
• Lead small workstreams, initiatives, or continuous improvement efforts.
• Provide operational support and insight to the IT Plant Site Manager.

Position Scope & Accountability

• Supports IT and OT systems across the OUS site.
• Acts as a key operational IT resource for site leadership and business functions.
• Handles confidential business, operational, and technical information.
• Contributes to system uptime, data integrity, compliance, and operational efficiency.
• Ensures alignment with global IT standards, processes, and governance.

What We Offer

Attractive compensation package that includes competitive pay and structure Bonus, as well as benefits such as:

• Private Health Insurance for you and your family
• Occupational Pension Scheme with an excellence contribution rate
• Life assurance
• Growing business plus access to many more benefits

Equal Opportunity Employer

Abbott is an Equal Opportunity Employer, committed to employee diversity.