Senior ServiceNow Programme Manager - Hybrid

Booking.com; Amsterdam; Hybrid; EUR 110,000 - 150,000; Full time

Benefits offered by this job

Paid time off

Hybrid working

Product discounts

Job summary

Booking.com in Amsterdam seeks a Technical Programme Manager - ServiceNow to drive large-scale delivery across product, engineering and operations. This hands-on leader turns ambiguity into structured plans, ownership, and measurable outcomes, guiding complex ServiceNow initiatives from framing to production handover.

You will coordinate multiple teams, manage risks, dependencies and vendors, and use Agile and AI-assisted reporting to improve visibility while maintaining human judgment and

Qualifications

• Significant experience in Senior Project Manager, Program Manager, Senior Program Manager or Technical Programme Manager roles.
• Strong planning, execution, risk-management and dependency-management skills.
• The ability to create integrated plans across multiple technical and business teams.
• Experience with Jira, Confluence or equivalent tools as a reliable delivery system of record.

Responsibilities

• Convert ambiguous goals into integrated plans, milestones, critical paths and delivery cadence.
• Own complex ServiceNow projects and programme workstreams end to end.
• Coordinate Product, Engineering, Architecture, QA, Operations, business stakeholders and vendors.
• Manage risks, issues, assumptions, dependencies and decisions, with clear owners and escalation paths.
• Make delivery health visible through Jira, Confluence and evidence-based stakeholder communication.
• Connect process change, configuration or development, integrations, data, testing, communications, training, adoption and operational readiness into one delivery plan.
• Drive decisions when work is blocked rather than simply reporting the blocker.
• Manage vendors against scope, milestones, quality, acceptance criteria and knowledge transfer.
• Ensure initiatives are ready for production, supported after go-live and able to exit hypercare sustainably.
• Protect engineering capacity by making planned delivery, KTLO and unplanned demand visible.
• Use pragmatic Agile, hybrid and programme-management practices appropriate to the work.
• Use AI tools and automation thoughtfully to improve reporting, trend analysis, risk detection and stakeholder communication while retaining human judgement and accountability.
• Share reusable delivery patterns, lessons learned and improvements with the wider TPM community.

Skills

Delivery planning

Cross-functional collaboration

Risk management

Jira/Confluence usage

Stakeholder communication

Agile delivery

AI-enabled delivery

Education

PMI/PM Certification

Tools

Jira

Confluence

Job description

Booking.com in Amsterdam seeks a Technical Programme Manager - ServiceNow to drive large-scale delivery across product, engineering and operations. This hands-on leader turns ambiguity into structured plans, ownership, and measurable outcomes, guiding complex ServiceNow initiatives from framing to production handover.

You will coordinate multiple teams, manage risks, dependencies and vendors, and use Agile and AI-assisted reporting to improve visibility while maintaining human judgment and