Enterprise ITAM and EOL Technical Programme Manager

Booking.com; Amsterdam; On-site; EUR 140,000 - 200,000; Full time

Benefits offered by this job

Health insurance

Pension plan

Booking Cares - volunteering (2 days/​

Annual paid time off

Parental leave

Discounts & Wallet credits

Job summary

Booking.com is undertaking a new enterprise-wide IT Asset Management and End-of-Life capability within Core Platforms and the ServiceNow team in Amsterdam.

You will translate roadmaps into delivery plans, coordinate across ServiceNow, inventory systems and business units, and drive governance and risk mitigation to deliver tangible outcomes.

Qualifications

• Experience coordinating complex cross-functional technology programmes across multiple teams.
• Strong stakeholder management and influencing skills to align without direct authority.
• Understanding of IT Asset Management, CMDB, ServiceNow, software lifecycle management, and governance.

Responsibilities

• Translate the ITAM and EOL roadmap into an integrated delivery plan with milestones, owners and dependencies.
• Coordinate delivery across ServiceNow, inventory systems, and their owners.
• Manage scope, risks, issues, dependencies, decisions and BU commitments.
• Establish governance, reporting and delivery routines to maintain momentum.
• Drive transition of processes into sustainable BAU ownership.

Skills

IT Asset Management

CMDB

ServiceNow

Programme management

Stakeholder management

Cross-functional leadership

Tools

LeanIX

Collibra

SAP

Job description

• We are building a new enterprise-wide IT Asset Management and End-of-Life capability within Core Platforms and the ServiceNow team
• The capability will improve how Booking.com understands its technology landscape, manages ownership and lifecycle information, and reduces EOL and technology risk across infrastructure, cloud, network, enterprise software and selected AI-related assets
• ServiceNow will provide the core control, workflow and evidence layer, integrating with platforms such as LeanIX, Collibra and SAP, alongside Booking.com’s internal inventory systems and other sources of record
• As Enterprise ITAM and EOL Technical Programme Manager, you will turn the agreed roadmap into coordinated delivery across Booking.com
• You will bring together the teams, decisions, dependencies and commitments needed to improve technology visibility, data quality, ownership, lifecycle management, EOL remediation and assurance
• This is an opportunity to work on a high-profile, enterprise-wide programme with direct impact on how Booking.com manages technology risk
• You will work across Technology, Business Units, Enterprise Architecture, Security, Risk, Compliance, Finance and Audit. You will create clarity, maintain momentum and influence delivery across teams without direct line-management responsibility
• If you enjoy making complex programmes work, solving problems across organisational boundaries and seeing strategy become real outcomes, this role is for you
• Translate the ITAM and EOL roadmap into an integrated delivery plan with clear outcomes, milestones, owners and dependencies
• Coordinate delivery across ServiceNow, enterprise inventory systems, systems of record and the teams that own them
• Manage programme scope, risks, issues, dependencies, decisions and Business Unit commitments
• Establish effective governance, reporting and delivery routines
• Maintain visibility of progress against outcomes, including coverage, ownership, data quality, remediation and assurance
• Coordinate adoption of ITAM and EOL processes across BHFS and other agreed priority areas
• Work with Platform Owners, Service Owners and Business Units on ownership, attestation, remediation and exception management
• Support prioritisation of the highest-risk and most business-critical asset and service domains
• Escalate blockers and ownership gaps, ensuring decisions are made at the right level
• Support the transition of delivered processes and controls into sustainable BAU ownership

Benefits

• Health insurance
• Free access to Headspace for you and your loved ones
• Global Employee Assistance Program
• Meditation and Breastfeeding rooms at the office
• Booking Cares - 2 days per year to volunteer and learn
• Life insurance
• Disability insurance
• Pension plan
• Annual paid time off
• Parental leave - 22 weeks
• Grandparent leave - 10 days
• Care leave - 10 days
• Bereavement leave - up to 4 weeks
• Anniversary leave
• Working from Home Furniture and Ergonomic Support
• Working from Abroad - up to 20 days per year
• Discounts & Wallet credits to spend on our products
• Upgrade to Booking.com Genius Level 3
• Friends & Family Booking.com discount vouchers
• Free access to online learning platforms
• Development and mentorship programs to support career growth
• Access to trainings and workshops
• Team development opportunities
• Local discount programs
• Game rooms in offices
• On-site meals, coffee and snacks including vegan options

Required Experience

• Experience working with technical teams across infrastructure, cloud, enterprise applications, security, architecture or service management
• Experience coordinating complex, cross-functional technology programmes involving multiple teams, platforms or Business Units
• A pragmatic, organised and outcome-focused approach
• Strong stakeholder-management and influencing skills, including the ability to build alignment without direct authority
• Understanding of IT Asset Management, CMDB, ServiceNow, software lifecycle management, cloud governance or technology risk
• Ability to understand technical dependencies and turn them into clear delivery actions
• Strong written and verbal communication skills, including concise reporting for senior stakeholders
• Experience managing integrated delivery plans, milestones, dependencies, risks and decisions
• Experience delivering an enterprise capability or operating model from the ground up
• Experience with EOL remediation, technology risk or audit readiness
• Experience with ServiceNow, LeanIX, Collibra, SAP or other enterprise inventory and systems-of-record platforms