Senior Service Engineer — Field & After-Sales

Innovation Cluster Drachten; Netherlands; Remote; EUR 42,000 - 60,000; Full time

Benefits offered by this job

Pension scheme

Vacation & ADV days

Professional development

Challenging role

Team environment

Job summary

Hytrans, a world market leader in disaster response equipment, seeks a Service Engineer to join our team in Lemmer. You will assist end customers and distributors with technical questions and complex breakdowns, and act as the technical link for after-sales support.

With 5+ years in a technical environment (mechanical or hydraulic) and HBO level, you are analytic, customer‑oriented and able to travel occasionally for training or on-site work.

Qualifications

• Minimum of 5 years relevant experience in a technical environment, preferably within the mechanical or hydraulic sector.
• HBO level with technical background.
• Analytical, customer-oriented with strong communication skills.
• Willing to travel occasionally for trainings or on-site support.

Responsibilities

• Assist end customers and distributors with technical questions and breakdowns of machines and systems, including more complex problems.
• Be the technical point of contact for distributors and advise them on After Sales work to improve service to end customers.
• Identify areas for improvement from customer requests and work with colleagues and other departments on technical solutions, modifications and improvements, and actively provide input for new and further developed products.
• Participate in project teams of complex projects, including kick-off meetings, quality checks and functional takeaways prior to product delivery.
• Develop and maintain technical documentation, manuals, knowledge bases and training, and actively share your knowledge with colleagues and distributors.
• Coordinate complex repairs and modifications, directing colleagues or service teams on site.

Skills

Mechanical background

Hydraulic background

Analytical

Customer-oriented

Communication skills

Willing to travel

Education

HBO working level

Job description

Hytrans, a world market leader in disaster response equipment, seeks a Service Engineer to join our team in Lemmer. You will assist end customers and distributors with technical questions and complex breakdowns, and act as the technical link for after-sales support.

With 5+ years in a technical environment (mechanical or hydraulic) and HBO level, you are analytic, customer‑oriented and able to travel occasionally for training or on-site work.