Senior (Regional) Operations Manager

SkyCell AG; Venlo; On-site; EUR 95,000 - 135,000; Full time

Benefits offered by this job

Flexible hours

Career growth

Hybrid/Remote options

SkyCell events

Job summary

SkyCell AG in Venlo, Netherlands, seeks a proactive Senior (Regional) Operations Manager to run daily Hub operations. You’ll coordinate container planning, pre-conditioning, QC, and shipments, and collaborate with MRO, Warehouse, and Control Tower teams to keep the hub running smoothly.

You’ll own Hub SOPs, monitor training, drive process improvements, and backfill operations during peak periods. Fluency in English and strong logistics know‑how are essential, with experience in ERP/inventory

Qualifications

• Deep expertise in logistics, supply chain or operations, preferably in pharma or cold chain.
• Strong knowledge of operational processes, including container logistics in a warehouse environment.
• Solid understanding of quality management systems, SOPs and process documentation.

Responsibilities

• Plan and coordinate daily Hub operations, setting priorities based on demand.
• Plan container pre-conditioning and distribution across Hub and EMEA stations with QC-pass containers.
• Coordinate shipments with Control Tower and align priorities with MRO and Warehouse Managers.
• Oversee container quality from reception to handover, track pre-conditioning success and escalate deviations.
• Identify non-conformances, repeat failures and systemic quality issues, including CAPA management.
• Own and maintain Hub Operations SOPs, ensuring they are current and understood by staff.
• Act as operational backup across broader Hub functions during peak periods, absences, or exceptional situations.
• Process and maintain operational data in IT systems, apply knowledge of freight forwarding and logistics processes.
• Support onboarding and ongoing training of Warehouse staff on SOPs, tools, safety and quality requirements.
• Track training completion and maintain records, identifying gaps and improvements.
• Proactively identify process gaps and lead updates to processes and documentation.
• Maintain cross-functional understanding of Hub workflows to support collaboration.

Skills

Logistics

Supply chain

Ops management

Container logistics

Quality mgmt

SOP creation

ERP systems

Confluence

Jira

MS Excel

Training

Cross-functional collaboration

Tools

ERP/inventory systems

Confluence

Jira

MS Office

MS Excel

Job description

We’re looking for a proactive and organised Senior (Regional) Operations Manager to support the day-to-day operations of our Hub in Venlo. In this role, you’ll coordinate container planning, distribution, quality processes and shipments, while working closely with our Warehouse, MRO and Control Tower teams to keep operations running smoothly. You’ll also play a key role in maintaining operational standards, supporting training and identifying opportunities to improve processes and efficiency.

Location: We need this individual to be within commutable distance to Venlo, Netherlands given it is an on-site position.

Founded in Switzerland in 2012, SkyCell is transforming global pharmaceutical supply chains through a combination of advanced temperature-controlled containers, IoT connectivity, and digital solutions.

Our integrated product ecosystem helps leading pharmaceutical companies reduce risk, improve operational efficiency, and ensure the safe delivery of life-saving medicines worldwide.

Today, SkyCell operates at the intersection of hardware, software, data, and logistics - combining Swiss engineering excellence with a growing digital platform to shape the future of connected pharma supply chains.

Why SkyCell?

• Purpose-Driven Work: Make a real difference by contributing to a more sustainable future in global logistics and healthcare.
• Innovation at Heart: Work with cutting-edge technology and be at the forefront of supply chain innovation.
• Stronger together: Join a supportive team of talented individuals from over 40 countries, where we work together every step of the way.
• Growth Opportunities: We believe in investing in our people – continuous learning and development are key pillars of SkyCell.
• Award-Winning Culture: Join a workplace recognized for its commitment to excellence with a 'Great Place to work' award, as well as a Platinum Ecovadis rating highlighting our sustainability and employee well-being.

What You’ll Do:

• Plan and coordinate daily Hub operations, setting priorities based on operational demand
• Plan container pre-conditioning and distribution across the Hub and EMEA stations, ensuring QC-passed containers are available where needed
• Coordinate shipments with the in-house Control Tower and align daily priorities with the MRO and Warehouse Managers
• Oversee the container quality process from reception through to handover, tracking pre-conditioning success and escalating deviations
• Identify and escalation non-conformances, repeat failures and systemic quality issues, including deviation and CAPA management
• Own and maintain Hub Operations SOPs, ensuring documentation is current, approved and understood by all relevant staff
• Act as operational backup across broader Hub functions during peak periods, absences or exceptional situations, ensuring continuity of operations
• Process and maintain operational data in the Company's IT systems and apply a strong understanding of freight forwarding and logistics processes
• Support the onboarding and ongoing training of Warehouse staff, ensuring employees are trained on relevant SOPs, tools, safety and quality requirements
• Track training completion and maintain training records in line with compliance requirements, identifying gaps and proposing improvements
• Proactively identify process gaps and improvement opportunities, leading updates to processes and documentation
• Maintain cross-functional understanding of Hub workflows to support effective collaboration and operational continuity

What You’ll Bring:

• Deep expertise in logistics, supply chain, or operations, preferably in the pharmaceutical or cold chain industry
• Strong knowledge of operational processes, including container logistics in a warehouse environment
• Solid understanding of quality management systems, SOP creation, and process documentation
• Proficiency in operational tools such as ERP/inventory systems, Confluence, Jira, and MS Office (especially Excel)
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
• Analytical mindset with attention to detail and a structured approach to problem-solving
• Clear communicator; able to coordinate across teams and report concisely to management
• Fluent in English (spoken and written); additional languages are a plus

What's In It For You?

• Flexibility & Balance: Flexible working hours and work-life balance allow you to tailor work to fit your life.
• Recognition & Growth: Opportunities for career advancement in a company that values your contributions.
• Flexible ways of working: Our global teams work across our offices in Zurich, Zug, Hyderabad and Basel, with a mix of on-site, hybrid and remote working. Role-specific locations and working arrangements are detailed above.
• Company-wide Events: Join us for company events to celebrate successes, build teams, and share our vision. Plus, new joiners experience SkyWeek, our immersive onboarding program.
• Generous Maternity & Paternity Leave: Support for new parents with competitive maternity and paternity leave.
• Annual Leave & Bank Holidays: Enjoy a generous annual leave package, plus local bank holidays to recharge and unwind.

Ready to Make an Impact?

We’re not just offering a job; we’re offering a chance to be part of something bigger. At SkyCell, you’ll help build a future where pharmaceutical delivery is efficient, sustainable, and transformative.

Stay Connected with SkyCell

Visit http://www.skycell.ch and explore #WeAreSkyCell on LinkedIn

SkyCell AG is an equal opportunity employer that values diversity and is committed to creating an inclusive environment for all. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, gender identity, age, disability, or any other legally protected characteristic.

For this position, if you are not located in, or able to relocate (without sponsorship) to one of the advertised locations, your application cannot be considered.