Senior PR & External Communications Specialist

TOPdesk; Delft; On-site; EUR 90,000 - 130,000; Full time

Job summary

TOPdesk is seeking an experienced PR and External Communications Specialist to shape how our story is heard across the Netherlands, Germany and the UK. You will own the PR approach across three markets, strengthening media relationships and turning our product and AI strategy into stories that earn attention and credibility.

Working with the CMO, Executive Team, and Marketing and Communications teams, you will build a consistent TOPdesk narrative while adapting it to each market.

Qualifications

• 10+ years in PR or external communications
• Experience across multiple markets or international audiences
• Strong media relationships in NL, Germany or UK
• Ability translate tech/product developments into journalist stories
• Confident advising C-suite for media interviews
• Understanding of PR for AI/search contexts (AEO/GEO)
• Excellent English writing skills
• Experience managing PR agencies and freelancers
• Ability to build structure for strategy, messaging, measurement

Responsibilities

• Own PR strategy and execution across the Netherlands, Germany and the UK, adapting to market maturity and media landscape.
• Build and strengthen relationships with technology, trade and business media across key markets.
• Turn TOPdesk's positioning—including AI you can trust—into compelling media stories and bylines.
• Prepare Executive Team for interviews, panels and speaking engagements with messaging and talking points.
• Lead communications around events, product announcements and evolving AI roadmap.
• Collaborate with Internal Communications to align external storytelling with internal understanding.
• Manage PR agencies and freelancers across markets with clear priorities and high-quality delivery.
• Develop a scalable European PR playbook as additional markets join the remit.

Skills

Strategic comms

Execution focus

Multi-market experience

Media relations

C-suite coaching

AI/storytelling

English writing

Agency management

Job description

We're looking for an experienced PR and External Communications Specialist to shape how TOPdesk's story is heard across the Netherlands, Germany and the UK.

You'll own our PR approach across three distinct markets, strengthening media relationships and turning our product and AI strategy into stories that earn attention and credibility.

Working closely with our CMO, Executive Team, and Marketing and Communications teams, you'll help build a consistent TOPdesk narrative while adapting it to each market. As TOPdesk grows, we expect more markets to join your remit.

About the role

We're looking for an experienced PR and External Communications Specialist to shape how TOPdesk's story is heard across the Netherlands, Germany and the UK.

You'll own our PR approach across three distinct markets, strengthening media relationships and turning our product and AI strategy into stories that earn attention and credibility.

Working closely with our CMO, Executive Team, and Marketing and Communications teams, you'll help build a consistent TOPdesk narrative while adapting it to each market. As TOPdesk grows, we expect more markets to join your remit.

Job Description

What you'll do

• Own PR strategy and execution across the Netherlands, Germany and the UK, adapting your approach to the maturity and media landscape of each market.
• Build and strengthen relationships with relevant technology, trade and business media across our key markets.
• Turn TOPdesk's positioning — including our approach to “AI you can trust” — into compelling media stories, thought leadership, bylines and interview opportunities.
• Support and prepare our Executive Team for interviews, panels and speaking opportunities, from messaging and talking points to preparation and follow-up.
• Lead communications around key TOPdesk moments, including events, product announcements and our evolving AI roadmap.
• Partner closely with Internal Communications so our employees understand the story we're telling externally — and why.
• Manage PR agencies and freelance partners across markets, setting clear priorities and ensuring high-quality, locally relevant execution.
• Build a meaningful approach to PR measurement, focusing on share of voice, quality of coverage, message pull-through and business relevance, rather than simply counting media mentions.
• Adapt messaging and tone to different European audiences without losing TOPdesk's global positioning.
• Help build a scalable European PR playbook as additional markets join the remit.

Qualifications

We're looking for someone who combines strategic communications thinking with a willingness to stay close to execution.

What you'll need

• Significant experience in PR, external communications or corporate communications, ideally within B2B SaaS, enterprise software or technology. 10+ years of experience is preferred.
• A strong track record of managing communications across multiple markets or international audiences.
• Strong experience building media relationships in at least one of our key European markets — the Netherlands, Germany or the UK — and an understanding of how PR approaches differ between markets.
• Experience translating complex technology or product developments into stories that journalists and business audiences genuinely care about.
• Confidence advising and preparing C-suite executives and senior leaders for media interviews, panels and speaking engagements.
• A strong understanding of how PR and earned media contribute to AI search and discovery (AEO/GEO).
• Excellent English communication and writing skills.
• Experience managing PR agencies, freelancers or other external communications partners.
• The ability to build structure where it doesn't yet exist — from media strategy and messaging frameworks to measurement and ways of working.

Nice to have

• Knowledge of the German B2B technology and business media landscape, as Germany is key growth market.
• Experience communicating around AI, enterprise software, ITSM or digital transformation.
• German or Dutch language skills would be a strong advantage.

What makes this role different

You’ll join at a point where there is real opportunity to shape how TOPdesk shows up across Europe.

Rather than inheriting a finished PR playbook, you’ll have the space to build one: deciding where we focus, which relationships matter and how we turn our technology, people and perspective into stories worth telling.

You’ll work directly with senior leaders, influence how we communicate our approach to AI, and help strengthen TOPdesk’s reputation across three very different European markets.

And as our international presence grows, so will the scope of this role.

If you enjoy combining strategy, storytelling, media relationships and hands‑on execution, we’d love to hear from you.

Additional Information

• Working at one of the best employers in the Netherlands.
• Contributing to an international, growing company.
• 10 to Grow: you get 10% of your gross full-time salary and 10% of your contractual working time to spend freely on your personal development.
• Energy left? Use 2.5% of your time for volunteer work.
• Above all, be yourself! Diversity, inclusivity and social responsibility are of paramount importance to us.