Senior Operations Manager, Takeaway.com Payments

Takeaway.com; Amsterdam; On-site; EUR 120,000 - 180,000; Full time

Job summary

Takeaway.com Payments B.V., a DNB-regulated payment institution within the Just Eat Takeaway.com group, seeks a Senior Operations Manager to lead 1st line compliance and payments operations.

You will collaborate with the Head of Operations to oversee the intra-group outsourcing model, ensure smooth checkout, payment and payout lifecycles for millions of users, and drive regulator-ready processes.

Qualifications

• Senior-level ops exp in compliance/payments in PSP/EMI environments.
• Deep knowledge of 1st line compliance: AML/CFT, KYC.
• Proven history delivering complex regulatory change projects.
• Experience governing outsourced SLA-backed models.
• Familiarity with DNB, PSD2, DORA, AMLD6.
• Data-driven with KPI/risk dashboard experience.
• Strong stakeholder management across legal, risk, finance and product.
• English fluent; Dutch proficiency is a plus.

Responsibilities

• Lead 1st line compliance operations, ensuring adherence to DNB requirements and JET policies.
• Oversee intra-group SLA with JET, driving service delivery excellence.
• Manage transaction monitoring to identify, elevate, and resolve AML/CFT risks.
• Translate new regulations (DORA, PSD3, AMLD6) into robust, real-world processes.
• Supervise payout operations with strict internal controls and regulatory standards.
• Own, track, and progress key operational milestones within the Annual Compliance Plan.
• Support internal and external audits by maintaining audit-ready records and systems.
• Cultivate collaborative relationships across Legal, Risk, Compliance, Finance, Product, and regulators.

Skills

Compliance operations

Payments regulation

Change management

SLA governance

Stakeholder management

Data-driven KPIs

Regulatory knowledge

English fluency

Job description

As our Senior Operations Manager, you will lead 1st line operations for Takeaway.com Payments B.V., a DNB-regulated payment institution embedded within the Just Eat Takeaway.com (JET) group.

In this vital role, you will collaborate closely with the Head of Operations to oversee our intra-group outsourcing model. You will champion a customer‑centric approach by ensuring checkout, payment, and payout lifecycles run smoothly for millions of users.

Through close teamwork to deliver compliant, high‑performing processes, you will manage SLA adherence and transaction monitoring. You will care for our regulatory ecosystem while helping us deliver operational excellence at tech‑company speed.

Key responsibilities

• Lead 1st line compliance operations, ensuring absolute adherence to DNB requirements and JET policies.
• Oversee and monitor the intra‑group SLA with JET, driving excellence in service delivery.
• Manage transaction monitoring systems to identify, elevate, and resolve risks in line with AML/CFT rules.
• Translate new regulations (DORA, PSD3, AMLD6) into robust, real‑world operational processes.
• Supervise payout operations, ensuring all activities meet strict internal controls and regulatory standards.
• Own, track, and progress key operational milestones within the Annual Compliance Plan.
• Support internal and external audits by maintaining comprehensive, audit‑ready records and document systems.
• Cultivate highly collaborative relationships across Legal, Risk, Compliance, Finance, Product, and external regulators.

What you will bring

• Senior‑level operational experience managing compliance, payments, or regulated operations within a PSP, EMI, or regulated banking environment.
• Deep, authoritative knowledge of 1st line compliance, including transaction monitoring, AML/CFT, KYC, and sanctions.
• Proven history of leading and delivering complex change management, DORA, or systems implementation projects in a regulated landscape.
• Strong capability to develop an understanding of our internal and external partners to govern outsourced, SLA‑backed operational models.
• Solid familiarity with DNB/AFM supervision and frameworks (PSD2, DORA, AMLD), or a demonstrated capacity to master them rapidly.
• Data‑driven approach with a track record of building and managing operational KPIs, metrics, and risk dashboards.
• Exceptional stakeholder management skills, easily bridging technical teams, legal advisors, and executive leaders.
• Fluent communication skills in English, with Dutch language proficiency representing a strong advantage in our regulatory landscape.