Senior Operations Manager

Pearl Abyss Europe; Amsterdam; On-site; EUR 110,000 - 140,000; Full time

Benefits offered by this job

Public Transport Expenses Coverage

Lifestyle Wallet - Gift Cards worth €/

Growth Wallet - €1,200/year

Monthly Health Care Allowance - €150

Sponsored Lunch in the office

Free Snacks and Refreshments

Job summary

Pearl Abyss Europe seeks a Senior Operations Manager to drive live game operations across Europe for Black Desert, Crimson Desert, and upcoming titles like DokeV and PLAN 8.

You will lead Live-Ops, Community, Localization, Marketing, Product Management, and Public Relations, shaping the operational framework for sustainable growth across PC, mobile, console, and next-gen platforms.

Qualifications

• Bachelor's degree or equivalent in Business, PM, CS, or related field.
• 5+ years in live game operations, product management, or production at senior/lead level.
• Professional-level fluency in English (written and spoken).
• Proven ability to manage global stakeholders across time zones.

Responsibilities

• Lead and mentor a high-performing Live Operations team across multiple titles.
• Orchestrate cross-functional collaboration between Europe and global HQ.
• Author and execute live service operational plans with post-mortems.
• Establish and monitor KPIs to drive long-term improvements.
• Own high-impact operational projects from inception to launch and review.
• Act as escalation point for critical live-service incidents and resolutions.

Skills

Live operations

Project management

Stakeholder management

Data-driven decision making

Crisis management

English fluency

Flexibility for odd hours

Travel internationally

Education

Bachelor's degree or equivalent

Tools

Slack

Google Workspace

JIRA

Confluence

Microsoft Office

Job description

Pearl Abyss — the team behind Black Desert and Crimson Desert — is seeking a high-performing, innovative, and strategic Senior Operations Manager to drive and accelerate our gaming reach to millions of players across all platforms (PC, Mobile, Console, and next-gen) in Europe.

As a Senior Operations Manager, you will occupy a critical leadership role, orchestrating collaboration across results-oriented global teams including Live-Ops, Community, Localization, Marketing, Product Management, and Public Relations. You will be responsible not just for executing plans, but for shaping the operational framework that ensures sustainable growth.

You will join a diverse, dedicated team working across multiple communities and high-profile titles. This position offers an unparalleled opportunity to spearhead operational excellence for Black Desert and Crimson Desert as well as our highly anticipated upcoming releases, DokeV and PLAN 8, ensuring all Pearl Abyss titles achieve and exceed their European strategic goals.

RESPONSIBILITIES

• Team Management & Leadership: Directly manage, mentor, and inspire a high-performing team of Live Operations managers, coordinators, and specialists. Conduct regular performance reviews, set clear KPIs, and foster a collaborative, inclusive, and growth-oriented team culture.


• Global Cross-Functional Leadership: Independently lead and optimize complex communication pipelines between multiple global teams across various time zones and channels, acting as the primary operational bridge between Europe and global HQ.


• Operational Excellence & Lifecycle Management: Author, develop, and execute comprehensive live service operational plans; proactively monitor, mitigate, and report on critical live service issues.


• Data-Driven Optimization: Establish, monitor, and analyze macro-level Key Performance Indicators (KPIs) to identify systemic areas for improvement and implement long-term solutions.


• End-to-End Project Ownership: Lifecycle manage high-impact operational projects from inception to execution, defining scope, objective KPIs, and thorough post-mortem analyses.


• Crisis & Incident Management: Serve as the ultimate escalation point for critical live-service incidents, leading the team through swift resolution strategies and post-incident reviews under pressure.

MINIMUM QUALIFICATIONS

• Bachelor's degree or equivalent work experience in Business, Project Management, Computer Science, or a related field.


• 5+ years of experience in live game operations, product management, or production, with a proven track record in a senior or lead capacity.


• Professional-level fluency in English (written and verbal) with exceptional corporate communication skills.


• Proven ability to excel in a high-pressure environment, building and maintaining robust stakeholder relationships globally.


• Deep technical knowledge of online game live services, infrastructure, and deployment pipelines.


• Advanced time-management, risk-assessment, and organizational skills required to juggle multiple high-priority initiatives.


• A \"lead by example\" mindset—willing to roll up your sleeves and do the groundwork alongside your team when necessary.


• Flexibility to work evening and weekend hours during critical launch windows or live incidents.


• Willingness to travel internationally as required for global alignment.

PREFERRED QUALIFICATIONS

• Professional-level fluency in Korean (highly advantageous for HQ alignment).


• Avid Black Desert Online player with a deep understanding of its mechanics and community ecosystem.


• A profound passion for video games and an understanding of current industry trends.


• Mastery of industry-standard collaboration tools (Slack, Google Workspace, Microsoft Office, JIRA, Confluence).


• Extensive prior experience interacting with or managing gaming communities and player-facing initiatives.


• Competitive salary


• 25 days of Paid Leave based on full-time employment


• Public Transport Expenses Coverage - maximum €450/month


• Lifestyle Wallet - Gift Cards worth €150/month


• Personal and Professional Growth Wallet - €1,200/year.


• Monthly Health Care Allowance - €150/month.


• Special Benefits for birthdays and summer- and winter holidays - €600/year


• Sponsored Lunch in the office


• Free Snacks and Refreshments


• Free medical check-up


• Healthy Lifestyle Support: gym memberships, therapy sessions

PearlAbyss EU B.V. is an equal opportunity employer committed to creating a diverse and inclusive workplace environment. PearlAbyss EU B.V. adheres to the EU's GDPR, including the protection of personal data. Personal information will not be disclosed to unauthorized parties and only the information you provide will be utilized during the recruitment process.