Senior IAM & IGA Service Delivery Leader

W3Global; Zaandam; On-site; EUR 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

Job summary

W3Global is seeking an experienced Service Delivery Manager to lead IAM/IGA delivery and operations. You will manage multiple platforms (SailPoint, Saviynt, ISIM) and collaborate with security, compliance, and business teams to ensure service stability and continuous improvement.

The role emphasizes governance, incident and change management, and client-focused service delivery across complex enterprise environments in this fast-paced setting.

Qualifications

• Experience leading enterprise IAM/IGA programs.
• Strong governance, KPI/SLA discipline.
• Proven stakeholder management and client-facing skills.

Responsibilities

• Own end-to-end delivery of IAM/IGA services across customer environments.
• Facilitate governance reviews, CSIs, and service improvements.
• Lead incidents, changes, and problem management for IAM services.
• Coordinate with security, compliance, and engineering teams.

Skills

Stakeholder management

Service delivery

Governance

Automation

Tools

SailPoint

Saviynt

ISIM

Job description

W3Global is seeking an experienced Service Delivery Manager to lead IAM/IGA delivery and operations. You will manage multiple platforms (SailPoint, Saviynt, ISIM) and collaborate with security, compliance, and business teams to ensure service stability and continuous improvement.

The role emphasizes governance, incident and change management, and client-focused service delivery across complex enterprise environments in this fast-paced setting.