Senior Engineer, Global Product Support

ASM; Almere; On-site; EUR 90,000 - 120,000; Full time

Job summary

ASM is seeking a Senior Engineer in Global Product Support in Almere, Netherlands, to drive support across the full product lifecycle for advanced semiconductor tools.

You will diagnose system-level issues, lead NPI support, collaborate with hardware, software, and process engineering, and mentor junior engineers while engaging with customers worldwide. A strong problem-solving mindset and willingness to travel internationally are essential.

Qualifications

• Experience with semiconductor equipment or similar complex technical environments.
• Strong problem-solving mindset with system-level thinking.
• Hands-on approach connecting theory with real-world behavior.
• Analytical skills including DOE and data analysis.

Responsibilities

• Act as system-level technical expert, supporting complex semiconductor equipment in labs and customer fabs.
• Diagnose and resolve advanced system, hardware, and process issues with escalations beyond standard support.
• Drive root cause analysis and implement sustainable solutions across tools, sites, and product lines.
• Support new product introduction (NPI), including lab validation and ramp to high-volume manufacturing.
• Lead or support first-in-fab deployments - installation, start-up, and qualification.
• Translate field feedback into design, performance, and reliability improvements.
• Contribute to yield improvement, tool performance, and uptime in fab environments.
• Develop and share best practices, technical documentation, and global standards.
• Collaborate cross-functionally with hardware, software, controls, and process engineering teams.
• For senior profiles: lead global initiatives, mentor engineers, and represent ASM in customer-facing forums.

Skills

Semiconductor equipment experience

Problem solving

Hands-on

Analytical skills

Willingness to travel

Education

Engineering degree (BEng/MEng/PhD)

Job description

Step into a career with ASM as a Senior Engineer, Global Product Support, where cutting edge technology meets collaborative culture.

• Full-time
• Mid-senior level
• No education fields

Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.

The Challenge

You'll play a key role across the full product lifecycle, from development and first builds through customer qualification and scale. Depending on your background, you may focus on system-level troubleshooting, new product introduction, automation, or driving performance improvements in the field.

What You'll Do

• Act as a system-level technical expert, supporting complex semiconductor equipment in both development labs and customer fabs
• Diagnose and resolve advanced system, hardware, and process issues, including escalations beyond standard support
• Drive root cause analysis (RCCA) and implement sustainable solutions across tools, sites, and product lines
• Support new product introduction (NPI), including early builds, lab validation, and ramp to high-volume manufacturing
• Lead or support first-in-fab (Alpha / Beta) deployments - installation, start-up, and qualification
• Translate field and customer feedback into design, performance, and reliability improvements
• Contribute to yield improvement, tool performance, and uptime in demanding fab environments
• Develop and share best practices, technical documentation, and global standards
• Collaborate cross-functionally with hardware, software, controls, and process engineering teams
• For senior profiles: lead global initiatives, mentor engineers, and represent ASM in customer-facing forums

What We're Looking For

• Bachelor's Master's or PhD degree in Engineering (Mechanical, Electrical, Chemical, Systems, or similar)
• Experience in semiconductor equipment or complex technical environments
• Strong problem-solving mindset with system-level thinking
• Hands-on approach and ability to connect theory with real-world system behavior
• Analytical skills (DOE, data analysis, structured problem solving)
• Comfortable working across global teams and time zones
• Strong communication skills, including customer-facing interactions
• Willingness to travel internationally (~25-50%)

Why This Role

• Work across a broad range of technologies (plasma, vacuum, gas delivery, software, hardware integration)
• Operate where product development meets real-world fab performance
• High visibility and impact across engineering, operations, and customers
• Opportunity to influence how next-generation semiconductor tools are designed and scaled globally
• Clear pathways into technical leadership, product engineering, and customer-facing roles

Why ASM

At ASM, you won't just support products, you'll help define how they succeed worldwide. You'll work with leading technologies, collaborate with top engineering talent, and play a critical role in bringing innovation from the lab into high-volume manufacturing