Senior Analyst, Growth & R&D Tech Capabilities

Kraft Heinz, Inc.; Amsterdam; On-site; EUR 80,000 - 110,000; Full time

Job summary

Kraft Heinz, Inc. in Amsterdam seeks a Senior Analyst within the Growth & R&D Tech Capabilities team to own day-to-day Hive operations and shape long-term strategy and roadmaps. You will collaborate across business and technical teams to translate requirements into actionable architecture and analytics initiatives.

The role emphasizes IT service management, change control, and vendor coordination to ensure reliable releases and data-driven decisions across the innovation lifecycle.

Qualifications

• 2-3 years of IT and/or data analytics experience, ideally in a large Fortune 500 organization.
• Bachelor's degree in computer science, information technology, or a related discipline.
• Demonstrated IT Service Management experience with ITIL Foundation (or higher).
• Hands-on ownership of incident, problem, change, and release management processes (SLA-driven).
• Hands-on experience with workflow management tools (e.g., Monday.com, Airtable, JIRA, ServiceNow)
• Technical project management and vendor management experience is required.
• Strong understanding of data and analytics processes and platforms (e.g., Snowflake, PowerBI, Tableau).

Responsibilities

• Co-own the roadmap review process for new features and assess incoming change requests, including impacts to integrations, architecture, security, and day-to-day operations.
• Coordinate releases from configuration through production, ensuring planned, controlled, and successful production deployments.
• Build and run a robust change-tracking process and manage demand against development capacity.
• Lead service and support management with our development partner and drive monthly reviews.
• Monitor performance and create action plans to resolve issues quickly and effectively.
• Serve as the change-control gatekeeper, prioritizing, funding, and routing work from legacy systems.
• Provide ongoing technical support to progress tech development and operational needs.

Skills

ITIL Foundation

Incident & Change Mgmt

Vendor Management

Technical PM

Data Analytics

Stakeholder Collaboration

Problem Solving

Education

Bachelor's degree in CS/IT

Tools

Monday.com

Airtable

JIRA

ServiceNow

Job description

Kraft Heinz, Inc. in Amsterdam seeks a Senior Analyst within the Growth & R&D Tech Capabilities team to own day-to-day Hive operations and shape long-term strategy and roadmaps. You will collaborate across business and technical teams to translate requirements into actionable architecture and analytics initiatives.

The role emphasizes IT service management, change control, and vendor coordination to ensure reliable releases and data-driven decisions across the innovation lifecycle.