Senior Account Director: AI-Driven Growth Partner

Monks; Amsterdam; Hybrid; EUR 90,000 - 150,000; Full time

Job summary

Monks is seeking an Account Director to own a high-profile client portfolio, ensuring long-term success, exceptional service delivery, and profitable growth. You will drive opportunities and align delivery with a future-facing, AI-enabled offering that impacts the end-to-end delivery process.

You will lead cross-functional teams, translate client needs into briefs, manage escalations, and mentor Account Managers to foster collaboration and commercial focus across multi-market projects.

Qualifications

• Fluency in Dutch and English (written and spoken) for portfolio management.
• Proven success in managing and growing high-value client relationships at a senior level.
• Strong ability to identify and convert revenue opportunities while ensuring profitability.
• Experience in scoping, budgeting, and delivering large, multi-market projects.
• Experience in developing and mentoring high-performing account teams.
• Curiosity for client businesses and a drive to deliver measurable growth.
• Ability to use data and market trends to shape account strategy.
• Ability to inspire cross-functional teams to deliver a seamless client experience.

Responsibilities

• Own and grow key client relationships as a senior point of contact and trusted advisor.
• Develop long-term relationship strategies aligned with client growth ambitions.
• Identify and pursue commercial opportunities, ensuring healthy revenue and profitability.
• Oversee the delivery of multiple, complex scopes of work, ensuring on time and on budget delivery.
• Translate client needs into clear briefs and scopes balancing client value with business objectives.
• Resolve complex client concerns and manage escalations professionally.
• Partner with creative, operations, and finance teams to align client priorities with capabilities.
• Provide strategic insights, reports, and recommendations to inform client decisions and internal planning.
• Lead and mentor Account Managers and Executives to foster collaboration and commercial focus.

Skills

Language skills: Dutch & English

Client leadership

Commercial acumen

Operational execution

Team management

Client obsession

Strategic insights

Collaborative leadership

Job description

Monks is seeking an Account Director to own a high-profile client portfolio, ensuring long-term success, exceptional service delivery, and profitable growth. You will drive opportunities and align delivery with a future-facing, AI-enabled offering that impacts the end-to-end delivery process.

You will lead cross-functional teams, translate client needs into briefs, manage escalations, and mentor Account Managers to foster collaboration and commercial focus across multi-market projects.