SCM Order Management Manager

POP MART; Amsterdam; Hybrid; EUR 40,000 - 80,000; Full time

Benefits offered by this job

Market-Competitive Salary

On-the-Job Training

Career Development Opportunities

Work from Home Options

Job summary

Join a dynamic and innovative company that leads in character-based entertainment! As an SCM Order Management Manager, you'll play a crucial role in managing supply chain processes, ensuring efficient order handling, and fostering strong relationships with international clients. This position offers a unique opportunity to develop your career through on-the-job training and diverse experiences. With a focus on teamwork and cross-department collaboration, you'll contribute to optimizing logistics efficiency and cost management. Embrace the chance to work in a hybrid environment, where your skills and passion for international markets will shine.

Qualifications

• 3+ years of experience in order management with a strong customer service focus.
• Proficiency in English; Mandarin is a plus.

Responsibilities

• Manage supply chain order processes and client communications.
• Collaborate with logistics teams to implement S&OP processes.

Skills

Customer Service Orientation

Teamwork

Cross-Department Communication

Attention to Detail

Self-Motivation

Learning Ability

Cross-Cultural Communication

Education

Bachelor’s Degree in Business Administration

Bachelor’s Degree in Marketing

Bachelor’s Degree in Economics

Tools

MS Office

Data Analysis Software

Job description

POP MART Amsterdam, North Holland, Netherlands

SCM Order Management Manager

We are POP MART, a market-leading company in character-based entertainment and a global champion of design toy culture. Our mission is to ignite passion and bring joy worldwide.

At POP MART, we are unique, and we always have been. Thanks to the diversity of our customers, talents, and ideas, together we reinvent the present and future of POP. Are you ready to embrace your future with POP MART?

Job Duties:

• Act as the BP for the supply chain order process, handling order communication, system processing, and related issue resolution for major clients in the designated overseas region.
• Track order metrics; analyze performance status; collaborate with the planning and warehousing logistics teams to implement the S&OP process for clients (Sales and Operations Planning).
• Manage customer reconciliation, payment collection, and company financial reconciliation for major clients in the designated overseas region.
• Maintain daily relationships with market clients in the designated overseas region.
• Address routine customer inquiries.
• Communicate and collaborate across departments for operational support, coordinating resources to support development in the designated area.
• Undertake other temporary tasks assigned by superiors.
• Be responsible for the logistics efficiency and cost of management area; take active and effective measures to continuously optimize efficiency and save costs.

Job Requirement:

• Bachelor’s degree or higher in business administration, marketing, or economics.
• At least 3 years of relevant work experience; proficiency in English as a working language; Mandarin will be a strong plus; experience with international order management is a plus.
• Excellent teamwork and cross-department communication skills, with a strong customer service orientation.
• Strong sense of responsibility, attention to detail, self-motivation, and strong learning ability.
• Some understanding of cross-cultural communication; knowledge of overseas markets and a strong interest in promoting domestic brands internationally.
• Proficiency in MS Office; familiarity with basic data analysis software is a plus.
• Rich experience in international logistics tracking is required.

What We Offer:

• We provide market-competitive packages.
• Opportunities to learn and lead; we provide on-the-job training to ensure employees are equipped with the most up-to-date skill sets and knowledge.
• Career development: we work with you to advance your career through short-term assignments and new experiences.
• Work at Home or Hybrid.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Supply Chain

Industries

Entertainment Providers, Manufacturing, and Retail Art Dealers