Salesforce Consultant | Financial Services - NL

Capgemini; Utrecht; On-site; EUR 60,000 - 80,000; Full time

Job summary

A leading consulting firm in the Netherlands seeks an experienced Salesforce Consultant to optimize customer processes for financial organizations. The role requires 4-5 years in Salesforce, strong analytical skills, and the ability to collaborate effectively with stakeholders. Candidates should have relevant certifications, including Salesforce Administrator, and the ability to communicate in Dutch. This position offers a dynamic work environment focused on innovation and customer success.

Qualifications

• 4-5 years of experience as a Salesforce consultant, analyst, or product specialist.
• Strong knowledge of Salesforce configuration including Flows and data model.
• Experience designing and configuring OmniStudio components such as FlexCards and DataRaptors.

Responsibilities

• Analyze processes in customer management and lending.
• Translate business requirements into Salesforce solutions.
• Configure Salesforce functionality and create user stories.
• Lead workshops with business and IT stakeholders.

Skills

Strong analytical skills

Strong communication abilities

Dutch speaking

Education

Salesforce Administrator (ADM 201)

Platform App Builder

Business Analyst

Financial Services Cloud Accredited Professional

OmniStudio Consultant

Sales Cloud Consultant

Service Cloud Consultant

Tools

Salesforce configuration

OmniStudio components

Mulesoft integrations

Job description

Salesforce Consultant

As a Salesforce Consultant, you help financial organizations optimize and digitize their customer processes. You understand the logic of Salesforce, grasp the dynamics of financial services, and translate complex challenges into robust, scalable solutions. You work closely with product owners, business stakeholders, and developers, taking a leading role in analysis, configuration, and quality assurance.

What You Will Do

• Analyze processes in areas such as customer management, advisory, lending, or service
• Translate business requirements into concrete Salesforce solutions
• Configure Salesforce functionality (Households, Financial Accounts, Action Plans, Interaction Summaries, etc.)
• Create user stories and functional designs
• Lead workshops and refinement sessions with business and IT
• Advise on optimizations, new releases, and Salesforce best practices
• Collaborate with developers on integrations, data migrations, and technical implementation
• Perform functional testing

What You Bring

• 4–5 years of experience as a Salesforce consultant, analyst, or product specialist
  • Strong analytical skills, structured working style, and strong communication abilities
  • Dutch speaking
• Strong knowledge of Salesforce configuration (Flows, data model, permissions, automation)
• Experience designing and configuring OmniStudio components such as FlexCards, OmniScripts, and DataRaptors
• At least two relevant Salesforce certifications, for example:
  • Salesforce Administrator (ADM 201)
  • Platform App Builder
  • Business Analyst
  • Financial Services Cloud Accredited Professional (big plus)
  • OmniStudio Consultant (plus)
  • Sales Cloud Consultant or Service Cloud Consultant

Nice-to-haves

• Experience with (Mulesoft) integrations
• Knowledge of compliance requirements within financial services