Rooms Division Manager

The Social Hub; Rotterdam; On-site; EUR 70,000 - 100,000; Full time

Benefits offered by this job

Multi-national company

Certified B Corp® status

Growth opportunities

Employee discounts across Europe

Dynamic workplace

Job summary

The Social Hub in Rotterdam invites an experienced Rooms Division Manager to guide Front Office, Housekeeping and Maintenance, shaping guest experience. You’ll lead teams, coach managers, and drive service quality across short and long stays, blending hospitality with student accommodation.

You will lead with energy, elevate standards and collaborate across departments to create a warm, efficient and dynamic hotel environment that reflects the brand across Europe.

Qualifications

• 5-7 years of hotel experience with leadership in Rooms or Front Office.
• Background in hospitality management or related field.
• Ability to lead large teams and maintain high energy.
• Ability to provide clarity, motivation and direction.
• Comfort using digital tools to streamline work and track results.
• Strong communication in English and local language.
• Creative mindset with guest-focused problem solving.

Responsibilities

• Lead and inspire the Rooms teams from Front Office to Housekeeping and Maintenance.
• Coach managers and supervisors to grow confidence and skill.
• Create a culture of curiosity, teamwork and continuous improvement.
• Drive the full Rooms experience and ensure every touchpoint is thoughtful and smooth.
• Shape local guest experience strategies and contribute to bigger ideas.
• Partner with F&B, Membership and Commercial teams to streamline operations.
• Respond to guest feedback with care and turn insights into smarter ways of working.
• Monitor budgets, performance and opportunities to boost quality and revenue.

Skills

Hotel management

Leadership

Team leadership

Digital tools

English language

Local language

Education

Hospitality management degree

Tools

PMS software

Hotel operating systems

Job description

As Rooms Division Manager, you’ll guide everything that shapes how people feel the moment they walk through the doors and the moment they leave.

Your Mission, Should You Choose to Accept It

You’ll lead the teams behind Front Office, Housekeeping and Maintenance, keeping the operation smooth, warm and full of character. This isn’t a behind-the-scenes job. Your presence sets the tone for guest happiness and team energy. You’ll elevate service quality, grow the talent around you, and push the Rooms experience forward for short stays, long stays and everything in between.

About the company

TSH offers a hybrid hospitality environment where people can work, stay, learn and play. As an employer, it combines hospitality with student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink spaces, as well as community and coworking spaces. The company operates across The Netherlands, Germany, Austria, Italy, France, Spain, Portugal, and the UK.

What You’ll Do

• Lead and inspire the Rooms teams, from Front Office to Housekeeping and Maintenance
• Coach managers and supervisors, helping them grow their confidence and skill
• Create a culture of curiosity, teamwork and continuous improvement
• Drive the full Rooms experience and make sure every touchpoint feels thoughtful and smooth
• Shape local guest experience strategies and contribute to bigger-picture ideas
• Partner with F&B, Membership and Commercial teams to streamline operations and spark new initiatives
• Respond to guest feedback with care and turn insights into smarter ways of working
• Keep an eye on budgets, performance and opportunities to boost both quality and revenue

What You’ll Have

• You bring 5-7 years of hotel experience, including leadership within Rooms or Front Office
• You have a background in hospitality management or a related field
• You know how to lead large teams and keep energy high
• You thrive in a role where people look to you for clarity, motivation and direction
• You’re confident using digital tools to streamline work and track results
• You bring strong communication skills in English and the local language
• You have a creative mindset that turns challenges into smart, guest-focused solutions

What We Offer

• The opportunity to work at a dynamic, multi-national company
• The opportunity to work for a Certified B Corp® company that balances profit with positive impact, collaborating with organizations like Movement on the Ground and TSH Talent Foundation to create meaningful change
• The chance to learn and grow in your role with the potential for future growth
• Awesome discounts in all properties in Europe for you, your friends and family
• A wonderful workplace to call home, full of events, fun colleagues and benefits