Retention Manager

COMCAM; Middelburg; On-site; EUR 42,000 - 62,000; Part time

Benefits offered by this job

Competitive salary

Personal development opportunities

Career advancement

Energetic team and informal atmosphere

24-32 hours per week contract

Job summary

COMCAM in Middelburg is seeking a Retention Manager to reduce churn and strengthen customer relationships. You will analyze customer data, identify risks, and proactively reach out with value-driven solutions to keep customers engaged.

The role requires an MBO/HBO level of thinking with experience in customer contact, sales, or retention. You will work closely with Sales and Customer Service in a collaborative, energetic team environment.

Qualifications

• MBO+/HBO level education required.
• Experience in customer contact, sales, or retention is a plus.
• Strong communication skills and persuasiveness are essential.
• Analytical skills and a results-oriented mindset are important.
• Affinity with the energy market is preferred.

Responsibilities

• Analyze reasons for churn and develop retention strategies.
• Contact customers by phone and email to offer solutions.
• Collaborate with Sales and Customer Service to improve retention.
• Report results and trends to management.

Skills

Communication

Persuasiveness

Analytical skills

Results oriented

Energy market affinity

Education

MBO+/HBO level

Job description

Are you a true relationship builder with a keen eye for customer satisfaction? Do you thrive on the challenge of retaining customers? Then this role as Retention Manager at COMCAM in Middelburg is your chance to make an impact!

Who is COMCAM?

COMCAM is an innovative player in the energy market. We are committed to sustainable solutions and an excellent customer experience. Our mission: to help customers use energy consciously and efficiently.

Your role

As a Retention Manager, you are responsible for retaining our customers. You understand that customer loyalty is crucial to our success. You analyze customer data, identify risks, and proactively reach out to customers to convince them of our added value.

What will you be doing?

• Analyzing reasons for cancellation and developing retention strategies.
• Communicating with customers via phone and email to offer solutions.
• Collaborating with Sales and Customer Service to optimize customer retention.
• Reporting results and trends to management.

As a Retention Manager, you are responsible for retaining our customers.

What you bring to the table?

• MBO+/HBO level of education and thinking.
• Experience in customer contact, sales, or retention is a plus.
• Strong communication skills and persuasiveness.
• Analytical skills and a results-oriented mindset.
• Affinity with the energy market.

COMCAM's guarantees

• A challenging position within a growing company.
• Competitive salary.
• Opportunities for personal development and career advancement.
• An energetic team and an informal work atmosphere.
• Contract for 24-32 hours per week