Retail Top Seller (AMS)

Moco Museum; Amsterdam; On-site; EUR 16,531 - 20,664; Part time

Benefits offered by this job

Competitive salary with bonuses

Exclusive cultural events

Team activities and social events

Discounts on merchandise

Job summary

Moco Museum in Amsterdam is seeking a Retail Top Seller for its Giftshop. This role requires a motivated sales individual who thrives in an energetic environment and is passionate about delivering excellent customer service. Responsibilities include driving sales through upselling, handling transactions, and coaching team members. The ideal candidate has retail experience and strong interpersonal skills. Moco Museum offers a dynamic work setting along with competitive salaries, bonuses, and exclusive cultural events.

Qualifications

• Previous experience in retail is an advantage.
• Winning attitude towards sales.
• Friendly and approachable demeanor.
• Ability to thrive in a fast-paced environment.
• Motivated to assist visitors.

Responsibilities

• Drive sales through attentive upselling.
• Handle transactions efficiently.
• Motivate and coach team members.
• Approach visitors proactively.
• Maintain an organized sales floor.
• Respond to visitor questions enthusiastically.
• Assist with inventory management.
• Adhere to cash-handling procedures.
• Follow scheduling guidelines.

Skills

Sales expertise

Excellent communication

Customer service orientation

Team motivation

Flexibility in availability

Job description

Moco isn’t like any other museum. We started in Amsterdam, expanded to Barcelona, and after receiving more than 5 million visitors are now shaking things up in London. Our goal is to make art fun, bold, and for everyone.

We showcase work by icons such as Basquiat, Warhol, Kusama and street legends like Banksy, whose art challenges power and speaks to the people. Our spaces are filled with immersive art, powerful messages, and a playful spirit that welcomes curious, passionate people who love creativity, community, and doing things with heart.

THIS IS YOU

As a Retail Top Seller at the Moco Museum Giftshop in Amsterdam, you are a natural sales superstar who thrives in an energetic retail environment and is not afraid to make the first move with customers.

You bring energy, confidence and genuine enthusiasm to every interaction, turning browsing into buying. You are driven by results, and the high hourly wage, bonuses and targets motivate you to push further and deliver your best every day.

Key Responsibilities

• Drive sales through attentive upselling, helping customers discover and purchase products they will be inspired by.
• Handle sales and transactions with care and efficiency, including memberships and gift wrapping, ensuring every interaction feels smooth and positive.
• Motivate and coach team members to deliver exceptional customer service and achieve giftshop goals.
• Proactively and confidently approach visitors in a friendly and welcoming way, guiding them to products that match their interests and needs.
• Maintain a professional and inviting atmosphere on the sales floor, ensuring it is visually appealing and organized at all times.
• Respond to visitors’ questions with confidence and enthusiasm, sharing your knowledge of the museum and our range of products.
• Assist with inventory management tasks, such as regular stock counts and identifying product shortages.
• Adhere to cash‑handling procedures and reconcile register balances at the beginning and end of shifts.
• Follow scheduling and zoning guidelines to optimise giftshop operations and customer service.

Requirements

• Previous experience in mainstream and trendy retail brands is viewed as an advantage.
• Genuine enthusiasm and a winning attitude toward sales. Experience can grow, but the right mindset makes all the difference.
• Friendly, approachable and confident, with excellent communication and interpersonal skills that make visitors feel welcome.
• Motivated to help visitors find the perfect gift or keepsake, creating a positive and engaging shopping experience.
• Able to thrive in a busy, fast‑paced environment and adapt easily to changing priorities.
• Flexible availability, including weekends, bank holidays and peak museum seasons.

What Moco Offers

Beyond the work itself, we provide a high‑energy work environment that keeps you on your toes and inspires you to think outside the box. We nurture creativity, inclusivity and collaboration, and offer the chance to develop your career while being part of a global team dedicated to promoting modern art.

Benefits include:

• Competitive salary, with additional bonuses when sales targets are achieved.
• Exclusive events, exhibitions and cultural activities to deepen your love for art and culture.
• Fun team activities and social events, including work parties, to celebrate successes and enjoy time together.
• Exclusive discounts on merchandise and admission to share our art and inspiration with your loved ones.

IN YOU WE TRUST

Are you looking for a career that is challenging, but more importantly, rewarding? Do you think you have the Moco DNA? If you’re nodding yes, then Moco Museum might just be the place for you. Please apply with your CV and/or a cover letter showing us why you would be a great fit for this role.