Urban Outfitters Team Leader - Utrecht Oudegracht, NL

URBN Urban Outfitters, Inc.; Utrecht; On-site; EUR 18,000 - 26,000; Full time

Job summary

URBN Urban Outfitters, Inc. Utrecht is seeking a store leadership role to support the management team in creating a creative, customer-focused store environment aligned with the VIBE philosophy.

You will recruit, motivate and develop the team, manage performance, coach staff and uphold company standards. Responsibilities include coaching on customer service, merchandising, stock control and loss prevention to drive sales and ensure store success.

Qualifications

• Experience in a management role in fast-paced retail
• Strong operational skills and attention to detail
• Understanding of Urban Outfitters culture and local market appeal
• Ability to drive sales through excellent service and presentation

Responsibilities

• Recruit, motivate, develop and lead the store team
• Manage performance development, coaching and disciplinary actions
• Uphold company standards and act as a positive role model
• Oversee customer service, merchandising, stock control and loss prevention
• Ensure health & safety and store policies are followed
• Drive sales through service, visual presentation and product placement
• Lead daily meetings and delegate projects while fostering decision-making

Skills

Team leadership

Operational skills

Retail knowledge

Sales driving

Job description

Location

This position is located at Oudegracht 152-156, Utrecht, , 3511AZ Netherlands

Pay Range This will be determined by specific criteria including skills, certifications and years of experience.

EUR €15.75 - EUR €16.13 /Hr.

Role Summary

The main objective of this role is to support store management team in achieving a store environment that fosters creativity, employee development and the VIBE philosophy. To uphold the Urban Outfitters “Peers Training Peers” philosophy.

What You'll Be Doing

People:

• Ability to recruit, motivate, develop and lead a team
• Manage aspects of performance development within the department team (Performance Appraisals, Individual Development Plans, Coaching and Counseling and Disciplinary actions)
• Recognise and develop talented individuals for advancement and growth within the organisation
• Uphold Company standards and act as a positive role model to others

Leadership & Communication:

• Model the way by inspiring, motivating and encouraging teamwork
• Conduct productive daily meetings to ensure that goals are met
• Effectively delegate projects while at the same time allowing others the creativity to succeed by making their own decisions
• Possess excellent communication skills in both written and verbal form

Managing the Environment:

• Oversee all levels of customer service by setting daily goals and expectations to create a positive store environment
• Exhibit excellent floor presence by training and coaching the store team on customer service, standards, product placement and time management
• Achieve Company-average mystery shop results by uphold the Company’s customer service standard

Operations:

• Perform all store-level operational procedures accurately and in a timely fashion, in accordance with all Company policies and procedures
• Achieve the store stock loss goals by overseeing adherence to loss prevention practices
• Assist in upholding Company Health & Safety regulations at all times in order to protect employees and customers against accidents and incidents

Merchandising & Display:

• Manage aspects of the assigned department in collaboration with the Department Manager (if applicable) or Visual Merchandising Manager with regard to: training, shipment placement, markdowns, transfers, merchandising and store standards
• Understand and interpret current fashion trends in local markets in order to generate creative solutions
• Take an active role in ensuring floor sets for the department are well organised and scheduled appropriately

Commercial Awareness:

• Maximise departmental sales through analytical and creative management of merchandise from receipt to sales
• Utilise Company reports to react to trends and drive business
• Stay abreast of current trends and have a sound knowledge of customer profile by keeping up to date with external influences i.e. media and local community
• Manage stock levels appropriately (taking into consideration the store environment) through the understanding of relevant reports and market trends
• Demonstrate entrepreneurial skills to achieve and exceed store targets

What You'll Need

• Experience in a management role working in a fast paced, high volume fashion retail environment
• Demonstrates strong operational skills
• An understanding of the Urban Outfitters culture and its appeal to the local market
• Ability to drive sales through excellent service, strong visual presentation, and a full understanding of the business

#UrbanEU

The Perks

Equal Opportunity Statement

URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.