Retail Supervisor — Lead, Inspire & Elevate Customer Experience

New Balance; Leidschendam; On-site; EUR 19,000 - 23,000; Full time

Benefits offered by this job

Competitive compensation

Commuting expenses covered

Retail Bonus Scheme

Great development opportunities

Inclusive working environments across

Generous staff discount

Project involvement across Europe

Flexible uniform package

Job summary

New Balance in the Netherlands is seeking an enthusiastic retail associate to engage customers from the moment they enter the store. You will educate, excite and entertain shoppers while delivering outstanding service and representing the New Balance brand with pride.

You will support the store team, assist in training, hit personal KPIs, manage POS operations, and contribute to a welcoming, commercial environment by upholding company standards and delivering a great in-store experience.

Qualifications

• Team player with a collaborative mindset.
• Strong customer service skills and a friendly attitude.
• Passion for retail and sales with a willingness to learn.
• Ability to perform basic maths and operate standard retail processes.
• Familiarity with POS systems and checkout procedures.
• Clear, effective communication and a professional appearance.

Responsibilities

• Open and close the store following company procedures.
• Deliver outstanding customer service to every guest.
• Support Store Management on standards and back-of-house.
• Assist in training and coaching Associates.
• Achieve personal KPIs and contribute to store performance.
• Maintain health, safety and environmental standards in store.

Skills

Team Player

Customer service

Retail passion

Desire to learn

Maths basic

POS familiarity

Communication skills

Flexible schedule

Tools

POS register system

Job description

New Balance in the Netherlands is seeking an enthusiastic retail associate to engage customers from the moment they enter the store. You will educate, excite and entertain shoppers while delivering outstanding service and representing the New Balance brand with pride.

You will support the store team, assist in training, hit personal KPIs, manage POS operations, and contribute to a welcoming, commercial environment by upholding company standards and delivering a great in-store experience.