Retail IT Systems Engineer — Drive Uptime & Innovation

circlek

Den Haag

On-site

EUR 52,000 - 70,000

Full time

2 days ago

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Job summary

Circle K Netherlands is seeking an experienced System Engineer to join our Retail IT Operations team. You will be at the heart of technologies powering our stores, fuel operations, and customer-facing systems, providing hands‑on support and ensuring secure, stable operations.

Ideal candidates have 3–5 years in IT operations, strong troubleshooting, familiarity with POS/Forecourt/Payment, and ITIL knowledge.

Qualifications

IT Diploma or Degree is required.
3–5 years’ experience in IT operations, service desk, field service, or retail IT.
Hands-on support experience in multi-site or distributed environments.
Knowledge of POS, Back Office, Forecourt, and Payment systems.
Background in convenience – IT retail or fuel is highly beneficial.
Experience with TSG and Dover solutions are an advantage.
Experience with Eurodata solutions is an advantage.
Strong troubleshooting skills and understanding of IT infrastructure.
Familiarity with ITSM tools and ITIL processes.
Excellent communication and stakeholder-management abilities.
Ability to coordinate work across multiple sites and vendors.
Experience with managing external partners and key vendors is beneficial
Scripting skills (e.g., PowerShell) are a plus.
Strong documentation, organization, and time-management skills.
Fluent in English and the local country language.
Proactive, solutions-focused, and committed to delivering great service.

Responsibilities

Serve as a Tier 2 technical expert, supporting L1 and L3 teams, partners, vendors, local business and stores.
Support POS, Back Office, Forecourt, and Payment technologies.
Configure, maintain, and support devices and applications across the retail estate.
Support store lifecycle activities and business initiatives — new site openings, migrations, and closures.
Manage software rollouts, patching, and security updates across the estate.
Resolve incidents, problems and support changes, collaborating with L1, L3 SMEs and support teams where required.
Monitor and resolve system alerts to ensure uptime and stability.
Support communication services including WAN, LAN, and Wi‑Fi technologies.
Work closely with key vendors to ensure service quality and SLA performance.
Contribute to continuous improvement in the operations area.
Maintain accurate documentation and help embed best practices across teams.
Deliver training, knowledge‑sharing, and support project initiatives.
Contribute to operational excellence, helping reduce recurring issues and improve system stability.