Retail Experience Manager

The Social Hub (B Corp™); Amsterdam; On-site; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Global exposure

B Corp certification

Growth opportunities

Staff discounts Europe

Friendly workplace

Job summary

The Social Hub is seeking a Retail Experience Manager to scale our premium retail concept across Europe. You will blend products, tech, operations, and storytelling to build an in-house capability from the ground up.

Based under the Director of Experience, you’ll collaborate with Brand, Operations, and Finance to shape guest journeys, launch new locations, and drive sustainable growth with a balance of business savvy and creativity.

Qualifications

• Proven experience managing premium retail, hospitality, or lifestyle concepts.
• Strong commercial sense with budgeting and supplier management.
• Knowledge of merchandising, inventory systems, and retail tech.
• Excellent project management and cross-functional collaboration.
• Data-driven decision making and customer insight analysis.
• Passion for design and guest experience in a hospitality context.

Responsibilities

• Build and execute the European retail roadmap and seasonal collections.
• Lead buying, merchandising, and supplier partnerships to optimize margins.
• Manage budgets, forecast KPIs, and partner with Finance on reporting.
• Utilize customer insights to continually improve the retail proposition.
• Establish premium visual merchandising standards across touchpoints.
• Create playbooks for hub launches and scalable operating models.
• Coach local Retail Champions and train teams across locations.
• Collaborate with Brand, Experience, Digital Product, and Operations.

Skills

Retail leadership

Commercial acumen

Merchandising

Inventory management

Data insights

Cross-functional collab

Tools

Retail tech

Job description

Your Mission, Should You Choose to Accept It

Retail at The Social Hub goes way beyond standard shelves and sales; it is all about bringing our vibrant community to life. As our new Retail Experience Manager, you will take a proven, successful pilot and scale it into an exciting, commercially thriving concept across Europe. Working under the Director of Experience, you’ll blend products, tech, operations, and visual storytelling to build an in-house capability from the ground up. You will collaborate with dynamic teams across Brand, Operations, and Finance to shape memorable guest journeys. This is your playground to establish fresh standards, launch new locations, and drive sustainable growth. If you balance sharp business savvy with a creative soul, we want to build the future of hospitality retail with you.

In Case You Don’t Know Who We Are

Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France, Spain, Portugal, and the UK, with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global.

What You’ll Do

• Build and execute the European retail roadmap, curating seasonal collections and collaborative projects that delight our community.
• Lead buying, merchandising, and supplier partnerships to optimize margins, inventory systems, and sell-through.
• Drive commercial success by managing budgets, forecasting KPIs, and partnering with Finance on regular performance reporting.
• Use customer insight and commercial performance data to continuously improve the retail proposition.
• Establish premium visual merchandising standards and tell compelling seasonal stories across all touchpoints.
• Set up smooth operating models and playbooks for seamless new hub launches.
• Coach local Retail Champions and design training playbooks that build capability across the business.
• Team up with Brand, Experience, Digital Product, and Operations to constantly refine the customer experience.

What You’ll Have

• You bring proven experience managing premium retail, hospitality, or lifestyle concepts.
• You have strong commercial acumen across buying, budgeting, and managing supplier relationships.
• You bring solid knowledge of merchandising, inventory management systems, and retail tech.
• You have exceptional project management skills and a talent for cross-functional collaboration.
• You bring confidence using data and customer insights to guide business decisions.
• You have a genuine passion for design, guest experience, and human-centered hospitality.
• You bring a curious, collaborative mindset that blends bold creative ideas with operational excellence.

What We Offer

• The opportunity to work at a dynamic, multi-national company. Not just another hotel - we’re a game changing innovator, challenging every convention and defining the future
• The opportunity to work for a Certified B Corp® company that balances profit with positive impact, collaborating with organizations like Movement on the Ground and the TSH Talent Foundation to create meaningful change
• The chance to learn and grow in your role with the potential for future growth
• Awesome discounts in all our properties in Europe and not just for you, but also for your friends and family!
• A wonderful workplace to call home, full of events, fun colleagues and all the other amazing salary/benefits stuff

At The Social Hub, we believe pay should be fair and consistent. That's why we carefully determine your starting salary based on the role, your assessed proficiency, and our salary framework. We make our best and fairest offer upfront, so we don't negotiate salaries. Because fairness shouldn’t depend on who negotiates best.

At The Social Hub, we believe pay should be fair and consistent. That's why we carefully determine your starting salary based on the role, your assessed proficiency, and our salary framework. We make our best and fairest offer upfront, so we don't negotiate salaries. Because fairness shouldn’t depend on who negotiates best.

Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion or culture. Your authenticity keeps our team diverse. Come as you are.