Retail Experience Manager

The Social Hub; Amsterdam; On-site; EUR 60,000 - 80,000; Full time

Benefits offered by this job

Discounts across Europe properties

Job summary

The Social Hub is seeking a Retail Experience Manager to scale a proven European pilot into a thriving retail concept. You will blend products, tech, operations, and visual storytelling to build an in-house capability from the ground up.

Working under the Director of Experience, you’ll partner with Brand, Operations and Finance to shape guest journeys, develop products, and launch new locations across Europe while driving sustainable growth.

Qualifications

• Proven experience managing premium retail, hospitality, or lifestyle concepts.
• Experience managing premium retail products.
• Strong commercial acumen in buying, budgeting, and supplier relations.
• Solid knowledge of merchandising, inventory systems, and retail tech.
• Exceptional project management and cross-functional collaboration skills.
• Ability to use data and customer insights to guide decisions.
• Passion for design, guest experience, and human-centered hospitality.

Responsibilities

• Build and scale the European retail roadmap, curating seasonal collections and collaborations.
• Lead product development, buying, merchandising, and supplier partnerships to optimize margins and inventory.
• Manage budgets, forecast KPIs, and collaborate with Finance on performance reporting.
• Use customer insights and data to continually improve the retail proposition.
• Establish premium visual merchandising standards and tell compelling seasonal stories.
• Set up operating models and playbooks for new hub launches.
• Collaborate with Brand, Experience, Digital Product, and Operations to enhance customer experience.

Skills

Premium retail

Hospitality experience

Lifestyle concepts

Product management

Merchandising

Inventory systems

Retail tech

Project management

Cross-functional collaboration

Data-driven decisions

Design & guest experience

Job description

Your Mission, Should You Choose to Accept It

Retail at The Social Hub goes way beyond standard shelves and sales; it is all about bringing our vibrant community to life. As our new Retail Experience Manager, you will take a proven, successful pilot and scale it into an exciting, commercially thriving concept across Europe. Working under the Director of Experience, you’ll blend products, tech, operations, and visual storytelling to build an in-house capability from the ground up. You will collaborate with dynamic teams across Brand, Operations, and Finance to shape memorable guest journeys. This is your opportunity to develop exciting products, launch new locations, and drive sustainable growth. If you balance sharp business savvy with a creative soul, we want to build the future of hospitality retail with you.

In Case You Don’t Know Who We Are

Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France, Spain, Portugal, and the UK, with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global.

What You’ll Do

• Build and execute the European retail roadmap, curating seasonal collections and collaborative projects that delight our community.


• Lead product development, buying, merchandising, and supplier partnerships to optimize margins, inventory systems, and sell-through.


• Drive commercial success by managing budgets, forecasting KPIs, and partnering with Finance on regular performance reporting.


• Use customer insight and commercial performance data to continuously improve the retail proposition.


• Establish premium visual merchandising standards and tell compelling seasonal stories across all touchpoints.


• Set up smooth operating models and playbooks for seamless new hub launches.


• Team up with Brand, Experience, Digital Product, and Operations to constantly refine the customer experience.

What You’ll Have

• You bring proven experience managing premium retail, hospitality, or lifestyle concepts.


• You have proven experience managing premium retail product.


• You have strong commercial acumen across buying, budgeting, and managing supplier relationships.


• You bring solid knowledge of merchandising, inventory management systems, and retail tech.


• You have exceptional project management skills and a talent for cross-functional collaboration.


• You bring confidence using data and customer insights to guide business decisions.


• You have a genuine passion for design, guest experience, and human-centered hospitality.


• You bring a curious, collaborative mindset that blends bold creative ideas with operational excellence.

What We Offer

• The opportunity to work at a dynamic, multi-national company.


• The opportunity to work for a Certified B Corp® company that balances profit with positive impact, collaborating with organizations like Movement on the Ground and the TSH Talent Foundation to create meaningful change.


• The chance to learn and grow in your role with the potential for future growth.


• Awesome discounts in all our properties in Europe and not just for you, but also for your friends and family!


• A wonderful workplace to call home, full of events, fun colleagues and all the other amazing salary/benefits stuff.