Retail Experience Lead — Pets, People & Growth

PetSmart; Amsterdam; On-site; EUR 21,000 - 30,000; Full time

Benefits offered by this job

Health & Wellness Benefits

Paid Weekly

401k with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Job summary

PetSmart in Amsterdam seeks a Retail Customer Service Lead to elevate the pet parent experience, drive loyalty, and coordinate store operations with a focus on safety, merchandise, and teamwork.

The role emphasizes leadership responsibilities, adherence to policies, and delivering exceptional customer service across in-store and online touchpoints. Join a values-driven team committed to pets and people.

Qualifications

• 2+ years of retail experience in a customer-focused environment.
• Full-time availability; flexibility in evenings, weekends, and holidays.
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to react under pressure and maintain composure.
• Strong organizational skills and attention to detail.

Responsibilities

• Facilitates the associate experience and supports associate development.
• Leads and acts as Leader on Duty when required.
• Back-up to operate POS and handle cash transactions.
• Promotes store events and marketing initiatives.
• Ensures safety of people and pets; keeps store clean and compliant.

Skills

Retail experience

Leadership

Customer service

Communication

POS systems

Tools

POS systems

Job description

PetSmart in Amsterdam seeks a Retail Customer Service Lead to elevate the pet parent experience, drive loyalty, and coordinate store operations with a focus on safety, merchandise, and teamwork.

The role emphasizes leadership responsibilities, adherence to policies, and delivering exceptional customer service across in-store and online touchpoints. Join a values-driven team committed to pets and people.