Retail Associate

Cherry Republic; Netherlands; On-site; EUR 14,000 - 19,000; Full time

Job summary

Cherry Republic’s Retail Associate provides a quality customer service experience by assisting customers and supporting Retail Management and staff. This role is cross-trained to cashier, sales floor, and wine & soda tasting, with an age requirement of at least 17 due to potential alcohol service.

The position emphasizes teamwork, product knowledge, and upselling opportunities, with responsibilities including cash handling, merchandise presentation, and supporting in-store events.

Qualifications

• Excellent communicator with ability to deliver superior customer service.
• Strong attention to detail and organizational skills.
• Knowledge of Cherry Republic products and ability to explain features to customers.
• Ability to build relationships with returning customers and meet their needs.

Responsibilities

• Assist Retail Management in operational and customer service tasks.
• Enforce customer service expectations through example.
• Follow and enforce policy and procedures.
• Provide quality customer service with a positive attitude.
• Support store events and promotions; upsell when possible.
• Handle cash and POS operations.
• Maintain appearance and cleanliness of the store and displays.
• Ensure promotions are merchandised to company standards.

Skills

Customer service

Communication

Attention to detail

Organized

Product knowledge

Upselling

Team player

Multi-tasking

Job description

Summary of Position

Cherry Republic’s Retail Associate helps to provide a quality customer service experience by assisting customers and providing overall support to Retail Management and staff. This role will be cross-trained to work in several customer-facing areas, including cashier, sales floor, and wine & soda tasting. Because this position has the potential to serve alcohol, the Retail Associate has an age requirement of at least 17 years of age.

Job Title: Retail Associate

Location: Holland, MI

Essential Duties and Responsibilities

• Assist the Retail Management as directed in accomplishing operational and customer service oriented tasks and responsibilities.
• Enforcement of Cherry Republic customer service expectations through example.
• Ability to follow and enforce policy and procedures.
• Strong desire to provide quality customer service with a positive attitude.
• Assist Retail Management as backup and shared ownership.
• Help with events in the store and throughout the company.
• Cash handling & Point of Sale (POS) operations.
• Continually work towards monitoring appearance and cleanliness of Retail Store.
• Apply practices from CR 101 training established by customer service guidelines.
• Inform customers of daily specials, sales, Ship from Store etc. Look for upselling opportunities and upsell when possible.
• Ensure that merchandise is clean and prepared for display.
• Maintain floor inventory, store should look full.
• Ensure that promotions are accurate and merchandised to company standards.
• Ability to perform Ship from Store.

Skills You Need

• Excellent communicator and able to deliver superior customer service.
• Strong attention to detail.
• Organized, team player who has a good understanding of the culture of Cherry Republic.
• Comprehensive knowledge of all cherry products sold in store.
• Ability to sell to a customer's needs, as well as establish relationships with returning customers.
• Self-motivated, multi-tasker and detail oriented.

Supervisory Responsibilities

The Retail Associate reports to appointed store management members and has no supervisory responsibilities.

Qualifications for Your Job

To perform this job successfully, you must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability you are required to possess.

Language Skills

- Ability to read. Ability to effectively present information and respond to questions from groups of clients, customers, managers and the general public.

Computer Skills

– To perform this job successfully, you should have knowledge of our POS system including Ship From the Store (SFTS), mail order software (R4), and the google platform.

Reasoning Ability

– Ability to communicate accurately, timely, and thoroughly to customers and staff.

Physical Requirements

– Ability to be on foot for long periods of time walking on sales floor with the stamina to stand stationary when using the POS system. Frequently lifting 25 lbs or more throughout an 8 hour shift. Must be able to reach, bend, crouch, and use a ladder and tools to create displays. Frequent bagging and gift boxing when cashiering. Occasional outside maintenance is required (i.e. snow shoveling, sweeping).

Your Work Environment

The work environment characteristics described here are representative of those you would encounter while performing the essential functions of this job. Should you have a disability, the company may make reasonable accommodations to allow you to perform the essential functions. Retail Associates should maintain a flexible schedule and be available when needed at the store. Should be able to lift up to 25 lbs. and stand for long periods of time. Shoveling snow in winter, climb ladder when necessary to a height of 12'.