Restaurant Manager

Falafel; Utrecht; Hybrid; EUR 42,000 - 56,000; Full time

Job summary

FLFL is seeking a hands-on Restaurant Manager for our Utrecht Centraal branch. You will lead your own team, oversee daily operations, ensure quality food and service, and drive a great guest experience.

You will manage stock, deliveries, cleanliness, and staff scheduling, while maintaining FLFL standards and safety. This role requires strong leadership, clear communication, and the ability to stay calm during busy periods.

Qualifications

• Experience in restaurant management or supervisory role.
• Ability to lead a team on the floor and coordinate operations.
• Focus on quality, guest experience and safety procedures.

Responsibilities

• Lead the restaurant team on a day-to-day basis and oversee operations.
• Ensure top-quality food and service and maintain FLFL standards.
• Manage stock, deliveries, and inventory; minimize waste.
• Maintain cleanliness, hygiene and safety across front and back of house.
• Communicate with management and coordinate shifts and updates.

Skills

Strong leadership

Hands-on mentality

Structured approach

Calm under pressure

Job description

As a restaurant manager you are responsible for a branch as a whole. We are looking for an enthusiastic manager for our branch at Utrecht Central Station. Come lead your own team and run a restaurant!

Are you a natural leader with a passion for food, quality, and team performance? At FLFL, we're looking for a hands-on Restaurant Manager to take full responsibility for our branch at Utrecht Centraal.

At FLFL, we serve fresh, high-quality falafel with a strong focus on consistency, speed, and exceptional customer experience. As Restaurant Manager, you are the driving force behind the daily operations and the overall success of your team. You work closely with your crew on the floor while keeping oversight of everything that happens in the restaurant.

What will you do?

In this role, you are responsible for making sure that every guest receives top-quality food and service. You lead by example, staying actively involved in the daily operations while ensuring that standards are consistently met across food, service, and cleanliness.

A big part of your job is creating a strong and motivated team. You train and guide the restaurant crew, make sure everyone follows FLFL's work instructions, and ensure shifts are properly staffed during both quiet and peak hours. You also play a key role in maintaining a positive and safe working environment where people know what is expected and feel supported to perform well.

Operationally, you take full ownership of the restaurant. You monitor performance throughout the day, identify issues quickly, and take action where needed. You are also the main point of contact for company management, ensuring clear communication about performance, challenges, and improvements.

Food, stock and quality

Quality is at the core of everything we do. You ensure that all food leaving the kitchen meets FLFL standards and that preparation is done correctly at all times. Nothing leaves the restaurant that does not meet our quality expectations.

You are also responsible for managing stock and inventory. This means making sure ingredients and supplies are ordered in time, stored correctly, and available even during peak hours. At the same time, you actively work to minimize food waste and keep stock levels efficient and under control.

In addition, you ensure the restaurant stays clean and well-organized throughout the day. This includes monitoring hygiene standards in both the kitchen and front of house, checking cleaning tasks, and making sure no waste or clutter is left in or around the restaurant.

Deliveries and customer experience

You also manage delivery operations, ensuring menus are up to date and service runs smoothly across platforms. When issues arise, you take responsibility for solving them quickly and professionally. Customer complaints and reviews are handled by you, with the goal of maintaining a consistent and positive guest experience both in-store and online.

Documentation and communication

Part of your role is keeping operations transparent and well-documented. You maintain delivery logs, temperature checks, and food waste registration. You also keep track of maintenance needs and communicate these through the appropriate channels.

Communication plays a central role in your success. You keep your team informed about changes, expectations, and performance, and you report regularly to management. When conflicts or serious issues arise, you handle them responsibly and elevate when needed.

Who are you?

You are someone who takes ownership and responsibility naturally. You are present on the floor, not behind a desk, and you understand what it takes to run a busy restaurant. You are structured, consistent, and focused on quality, but also flexible enough to solve problems as they appear in a fast-moving environment.

• Strong leadership and communication skills
• Hands-on mentality and operational involvement
• Structured and detail-oriented approach
• Ability to stay calm and effective during busy periods

What do we offer?

You will step into a key leadership role within a growing food concept where you have real responsibility and influence over your branch. You are trusted to run the restaurant, supported by clear systems and a strong brand behind you. This is a role with both autonomy and growth opportunities in a fast-moving environment.

Growth opportunities

At FLFL, we believe in growing together with the people who help build our success. This role is not only a leadership position within the company, but also a long-term opportunity for development. For the right person, there is a clear path to grow further within FLFL, including the possibility to develop into a franchisee of the Utrecht Centraal location. This means that over time, you could take on even greater responsibility and potentially run the branch as your own business under the FLFL brand.