Reservationist

Kendrick Recruitment; Netherlands; On-site; EUR 9,000 - 11,000; Full time

Job summary

Kendrick Recruitment is seeking an experienced Reservationist for a luxury private lodge. This remote role suits a detail-oriented hospitality professional with strong guest service and communication skills.

You will manage inquiries, bookings, amendments and cancellations, maintain records, and liaise with lodge teams to meet guest requirements. Remote work, monthly salary R15,000–R18,000, depending on experience.

Qualifications

• Previous reservations experience in hospitality or tourism.
• Experience with reservation systems and booking platforms.
• Excellent written and verbal communication skills.
• Strong organisational skills and attention to detail.
• Ability to work independently in a remote environment.
• Professional telephone manner and guest-focused approach.
• Proficient in Microsoft Office.

Responsibilities

• Manage reservations from initial enquiry through to confirmation.
• Respond promptly to guest enquiries via email and telephone.
• Provide accurate information on accommodation, rates, availability and lodge offerings.
• Process bookings, amendments and cancellations efficiently.
• Maintain reservation records and update booking systems.
• Liaise with lodge teams to communicate guest requirements.
• Deliver high-quality customer service in a luxury setting.
• Assist with administrative duties related to reservations.

Skills

Reservations experience

Reservation systems

Communication skills

Organisational skills

Remote work

Microsoft Office

Tools

Microsoft Office

Job description

Full time | Kendrick Recruitment | Remote Job

Posted On 2026/09/30

Job Information

Reservations

R15,000 - R18,000

Job Description

This is a remote position.

Reservationist – Remote | Luxury Private Lodge

Kendrick Recruitment is seeking an experienced and organised Reservationist for a luxury private lodge. This remote opportunity is ideal for a detail-oriented hospitality professional with a passion for guest service, strong communication skills and the ability to manage reservations efficiently in a luxury hospitality environment.

Key Responsibilities:

Manage reservations from initial enquiry through to confirmation, ensuring a seamless booking process.

Respond promptly and professionally to guest enquiries via email and telephone.

Provide accurate information regarding accommodation, rates, availability and lodge offerings.

Process bookings, amendments and cancellations efficiently.

Maintain accurate reservation records and update booking systems accordingly.

Liaise with lodge teams to ensure all guest requirements and special requests are communicated effectively.

Deliver exceptional customer service while maintaining the high standards expected within a luxury hospitality environment.

Assist with administrative duties related to reservations and guest communication.

Requirements:

Previous experience in a reservations role within the hospitality or tourism industry.

Experience working with reservation systems and booking platforms.

Excellent written and verbal communication skills.

Strong organisational skills and exceptional attention to detail.

Ability to work independently and manage time effectively in a remote environment.

A professional telephone manner and a guest-focused approach.

Strong computer literacy and proficiency in Microsoft Office.

Ability to multitask, prioritise workloads and perform well under pressure.

Salary: R15,000 – R18,000 per month, depending on experience.

Location: Remote

Property Type: Luxury Private Lodge