Remote Travel Specialist

Hjbtravels; Rotterdam; Remote; EUR 25,000 - 39,000; Full time

Benefits offered by this job

Remote flexibility – work from anywhere

Exclusive travel perks

Ongoing training and support

Job summary

A leading travel agency is seeking a Remote Travel Specialist to guide clients through their travel journeys. This role involves responding to client inquiries, assisting with booking changes, and ensuring client satisfaction. The ideal candidate will possess excellent communication skills, a background in customer service, and a passion for travel. Enjoy remote flexibility, exclusive travel perks, and professional growth opportunities as part of a supportive team.

Qualifications

• Proven communication skills in both written and verbal forms.
• Experience in customer service, especially in travel or hospitality.
• Strong organizational skills and attention to detail.

Responsibilities

• Respond to client inquiries across various channels in a timely manner.
• Assist clients with booking modifications and cancellations.
• Provide up-to-date travel information and documentation guidance.
• Follow up with clients to confirm plans and gather feedback.
• Address client concerns with empathy and efficiency.

Skills

Excellent communication skills

Customer service background

Attention to detail

Tech-savvy

Enthusiasm for travel

Job description

As a Remote Travel Specialist, you will be an essential part of our team, guiding clients through every stage of their journey—from the moment they plan their trip to their safe return home. Your role is to ensure a seamless, stress-free experience by assisting with travel arrangements, answering questions, managing updates, and resolving any challenges with professionalism and care.

While HJB Travels Agency USA is proudly based in Massachusetts, we foster a supportive, global community. We provide structured training, mentorship, and ongoing support for agents globally, ensuring you’re fully equipped to succeed regardless of location.

Key Responsibilities

• Respond to client inquiries across various channels (email, phone, messaging) in a timely and professional manner.
• Support clients with booking modifications, cancellations, and special travel requests.
• Provide accurate and up-to-date information regarding destinations, travel documentation, and agency processes.
• Follow up with clients to confirm travel plans and gather feedback post-trip.
• Address concerns with empathy and efficiency, ensuring client satisfaction.

Benefits

• Remote flexibility – work from anywhere, with hours that fit your lifestyle.
• Exclusive travel perks and access to industry-only discounts.
• Professional growth – ongoing training and support from a dedicated team.
• Be part of a passionate community focused on building dreams and memories through travel.

What We’re Looking For

• Excellent communication skills—both written and verbal.
• A background in customer service, ideally within travel, tourism, or hospitality.
• High attention to detail, strong organizational habits, and a proactive mindset.
• Tech-savvy and able to learn new systems and booking tools quickly.
• A genuine enthusiasm for travel and helping others create memorable experiences.